Customer Service Center Representative

LUCIENNE LEROY

Cell Phone: 305-***-****; Orlando, Florida Work from HOME/ remote only

Email: ***********@*****.***; ***********@*****.***

Summary: Enthusiastic experienced customer service /marketer with 7 years sales practice plus 5 years call center practice in fast paced environment providing, sales or customer service.

Reliable professional under pressure, skilled in attaining goals and company expectation when all proper tools are provided/Performed well in Administrative office work same as Receptionist Front Desk position.

Activities: Cold and warm calling, Reliable negotiator, Friendly courteous, persistent in tele sales, Email and texting promotions, Proficient, multitasking, Great communication, fluent in English, French, creole

Credentials/Certifications: License 215 W 304295, AHIP 2021, CMS /ACA individual, families, / AML Certificate. NPN number 17861024 with 29 nonresident licenses including:

NY,TX,PA,GA,FL,AZ,CO,HI,IA,ID,IL,KS,MA,MD,ME,MN,MO,NH,NJ,OK,OR,RI,,

CA,UT,VA,KY,MI,NC,SC

Medical Billing Diploma with Stratford career institute. Paralegal Diploma with Stratford Career Institute.

Experienced in softwares like : Cloud9, Sunfire, Salesforce.Microsoft Office, Citrix, Oracle, Genesis.

USCIS status : TPS/EAD

Most positions were Contracts or seasonal .

WTW Willis Towers

Watson: Benefit Advisor ExtendHealth

7/9/2022 to 9/9/2022 :

Follow up outbound calls to Client’s Employees in retirement phase

For their Via Benefits Account, current coverage, EAP future enrollment

In 2023 plans.

Reminding of updates in personal information for data accuracy .

Sutherland Global : Insurance sales Agent

11/12/2021 to 02/19/2022

Answering Inbound calls to enroll callers qualified in Accident, Cancer & Critical Illness Plans in addition to term life insurance for AFLAC carriers, dental plans as well.

Connexion Point : Insurance Sales Agent ; Work from Home

06/21/2021 to 10/29/2021

Answering inbound calls from prospective and current customers regarding Open Enrollment Medicare and Medicare Advantage plans 2021

DOH Maryland : Appointment scheduler for Covid-19; work from Home

02/12/2021 to 04/19/2021

Answering inbound calls from caller needed to have a scheduled appointment for Covid-19 vaccine at one of the center of Vaccination in the different counties located at the sate of Maryland.

TPUSA Medicare Insurance Sales/ASSURANCE: Work at Home

10/23/2020 to 01/12/2021

Answering inbound calls from prospective customers qualifying them for an MAPD plan 2021, after plans and benefits presentation, proceed to enrolling the qualified on the selected plan over the phone. Continue Outbound campaign for Medicare recipient to enroll in Dual plan after verifying the level of assistance they are receiving from LIS in Marx/CMS portal.

Connexion Point Medicare Insurance Sales /ASSURANCE: Work at Home

09/19/2020 to 10/31/2020

Answering inbound calls from prospective customers qualifying them for an MAPD plan 2021, enrolling the qualified callers over the phone…providing the confirmation number

Peopleshareworks/OPTUM Health Customer service: Work at Home

7/27/2020 to 09/07/2020

Answering inbound calls from United Health Group Customers members of Medicare supplemental plans and other Health plans sold ….to assist them in solving issues adequately or transfer them to proper department when not processing premiums payments and billing discrepancies.

Teletech Healthcare: Inbound REPRESENTATIVE II

07/12/2019 to 01/12/2020

Answer calls from 20 states to assist elderly clients in Customer service, appointment scheduling and sales of….. Medicare Advantage Plan Carriers: ALLWELL and HEALTHNET

CONNEXION POINT 09/18/2018 to 12/7/2018: Medicare Specialist

Qualifying customer on inbound calls for MEDICARE insurance coverage by type, C,D,E. and budget. Transfer calls to closing agents by state. Product presentation and understanding to support transfer of calls. Customer service handling of customer’s request of appointment at home or reservation for a seminar in their service area. Enroll, qualified callers on Anthem BCBS plan 2019.

I can Benefit Group:

7/12/2016to 10/12/2016 and …..

05/16/2017 to 09/18/2017: Life and Health Insurance agent( IHC )

Doing outbound calls to qualified customers and do a second screening to decide what health insurance is convenient for them in benefits, presenting the quote and continue to application for enrollment, if they allow it. Then proceed to verification recorded approval. Receive inbound calls from LIFE insurance seekers, guide them through a choice of Life insurance over the phone and apply for enrollment if qualified.

Health Line One/Pompano Beach, Fl: 10/15/2016 to 12/15/2016 :Customer service Fronter/ Qualifier call center representative. Qualifying customer on inbound calls for insurance coverage by type and budget. Transfer calls to closing agents by state. Product presentation and understanding to support transfer of calls.

Tele performance / Southgate Blvd North Lauderdale, FL:05/21/2016 to 07/10/2016

Customer service Intake Coordinator. Answering inbound calls of physician assistants requiring code information and possible approval for further procedures and insurance verification of benefits in well care account.

Verifying updated information about status/benefits, confirming needs of authorization, proceeds in filling application depends on medical conditions, registering authorization/transfer to nurse in charge for review/completion. Correcting mistakes of inadequate form filling or named facility included in HMO Network.

SMP Marketing Ltd / Tamarac, FL 02/28/2016 to 05/10/2016: Customer service. Call center Marketing customer service representative, answering inbound /outbound customer service calls to renew registration of vacation membership club for cruises and travels packages. Provide products information, facilitate customer service and payment issues, processing applications. Transferring customer to proper department to resolve problems. Maintain updated knowledge of product presentation.

.Home Rehabilitation Group Inc.: 11/28/2015 to 2/18/2016 administrative assistant: Work at Home

Taking care of customer’s files, PT/ST/OT/scheduling appointments with clients, dealing with late, delay, or absences when happened, schedule all appointments, verifying identifications and insurance benefits over the phone. Receiving/sending eFax, emails, doing data entry classification, handling payroll control and follow up payments, handling clients balance due to company

Experience: Shipping & receiving Clerk:8/15/2015 to 11/22/2015

GLOBAL TRUST Inc, Work at Home: access portal to see orders and upcoming packages to receive with tracking numbers, shipping packages arrived with preprinted new labels, to final destinations, supervised route until arrival at delivery point.

Source One Solutions Inc. / Broward County, FL: Telemarketing /phone sales

04/18/2015 to 07/23/2015

Inbound, Outbound calls to promote Life Alert, selling products and services. Building immediate relation of trust and support through friendly and engaging verbal communication.

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