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Customer Support Data Analyst

Downtown, DC, 20004
November 27, 2022

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Kibrom Hadush

IT Professional


Washington DC


Master of Arts in International Management and Information Systems South Westphalia University of Applied Sciences in Germany Graduation: 19 June 2018

Bachelor of Arts in Business Administration with Informatics South Westphalia University of Applied Sciences in Germany Graduation: 26 April 2016



Web Hosting Administrator and Support Services Manager June 2018 – September 2022

Ethiodomain Web Services


Hosting Support for customers & web design teams

Hosting Servers and Hosting Plans customization and management

Domain name Registration and Management

Infrastructure and Network Services management

Backup and Disaster Recovery

Website migration,

Security, Privacy, and Group Policy deployment

Software and applications update

Digital Sales campaign

Google Workspace Administration

Remote Help Desk support

Customer support over the phone email and ticketing system

Customer data analysis

Application deployment

Junior Data Analyst

May 2016 – June 2018

Competence Center for Ecommerce University research lab


User data mining from ecommerce platforms databases

Weather and Calendar data collection

Data preparation for analysis

Identifying Influencing factors for ecommerce visitors’ behavior

Interpretation and prediction using KNIME platform

Presentation of outcome, recommendations and practical Implications for ecommerce platforms

Tools used KNIME, SQL, Power BI, Google Analytics IT Technician

November 2007 – October 2012

Haben Computer Center, Mekelle, Ethiopia


Computers, printers, Network and mobile devices hardware and software troubleshooting and maintenance.

Deliver IT support for windows, MAC and Linux based, applications

LAN Networking deployment, Network Cabling and maintenance

Online and in person customer Support

Desktop Computers Assembly, Operating Systems installation,

configuration and Maintenance

Virus & Malware protection, updates and patch management Certification

CompTIA A+ Certified for Core Hard ware and Operating Systems Technology.

Microsoft Azure Administrator Certification (on progress) Professional


t Courses

Certificate in Integrated Business Processes with SAP ERP

(TERP10), University of Duisburg-Essen with SAP University Alliances.

Python programming online course at Udemy.

KNIME data analytics, reporting and integration



Microsoft office 365 applications

Familiar with Windows, MAC and Linux OS

Very good knowledge of networking

Active Directory management

Microsoft SCCM/MECM, SharePoint, SQL, VMware, Adobe products, Tableau, Google Analytics

Odoo warehouse management System Modules Implementation

Inventory and POS deployment for Small business

Circus Talent scout and management for Cirque Dreams Holdings Soft skills Ability to multitask, collaborate and communicate in a teamwork setting & work independently when needed.

Ability to learn and adapt quick

Excellent verbal and written communication skills

Good analytical thinking

Ability to work well under pressure and to meet deadlines as needed.

Languages English: Fluent (written and verbal)

Tigrigna and Amharic: Fluent (written and verbal) Work Permit U.S. Permanent Resident



Fully Vaccinated Including Booster

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