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Scrum Master Service Delivery

Irving, TX
November 24, 2022

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+* (***) *** - ****

Bedford, TX 76022











Power BI

AWS Cloud

Microsoft Visio

Microsoft Office Suite

User Stories, ATDD, TDD

Software as a Service (SaaS)

Agile Frameworks (Scrum, Kanban, XP)

Azure DevOps

Waterfall-to-Agile Migration

Software Development Life Cycle (SDLC)

Product Backlog Grooming

Technical Project Management

Project Budgeting

Problem Solving

Service Delivery Integration

Quality Assurance

Conflict Resolution

Servant Leadership

Education And Training

Expected in 05/2024

Bachelor of Science:

Computer and Information Science

Walden University

Minneapolis, MN


Professional Scrum Master (PSM) - October 2022

Google Data Analytics Professional - June 2022

Certified Scrum Product Owner (CSPO) - in progress

Project Management Professional Certification (PMP) - in progress

SAFe 5.1 Certification - in progress



Certified Scrum Master with over 6 + years of experience in improving processes and complex product deliveries by implementing a Scaled Agile environment. Possession of analytical knowledge, leadership abilities, and relationship-building skills to engage stakeholders at all levels and enable data-driven decision-making. Proven track record of supporting product owners to remove impediments and backlogs, enhance velocity and helping teams adopt Agile methodology. Excellent servant leader and a great communicator.


Assurant Inc - Scrum Master

Lewisville, TX

11/2018 – 10/2022

Enforced Kanban principles as a scrum master that reduced the cycle time by 38% which increased the team's throughput in less than 6 weeks.

Facilitate all scrum ceremonies (sprint planning, sprint reviews, sprint retrospectives, and daily stand-ups) for an engineering team of 35 developers

Led the company implementation and adaption of JIRA, which reduced the time it took to create and manage tickets by an average of 3 days

Utilized Agile Scrum practices to help the team increase their velocity within the first year of adoption by 55%.

Coach 20 Junior-Level Scrum Masters to lift maturity levels and regularly assess the team's and organization's scrum maturity, achieving fully productive team sprints

Identify over 23 complex impediments and assist 8 teams in identifying a path to deliver on their sprint commitments

Collaborate with leaders across the organization to ensure communication regarding delivery, risks, and opportunities for improvement

Facilitate team's planning and tracking activities while coaching in Agile principles.

Facilitate product backlog review and prioritization meetings in partnership with product owners and take an opportunity to refine user stories and mentor product owners

Update project stakeholders about the team velocity and team daily and weekly status using numerous Burndown techniques and Retrospective formats

Involved in optimizing release management, architectural runway, and center of enablement by liaising with Team, product owner, DevOps, and AML team in a hybrid environment.

Communication Test Design Inc (CTDI) - Scrum Master

Flower Mound, TX

11/2016 - 10/2018

Facilitate 30 Scrum of Scrum calls to build synergies and bridge communication among various technology teams.

Implement Agile mindset by conducting burndown chart, team velocity analysis, and continuous improvement initiatives.

Empowered the team to increase productivity by encouraging cross functionality and self-organization among the developers

Tracked Release Progress, Key Performance Indicators (Metrics), velocity, capacity, and WIP

Collaborated with 5 other product teams related to project dependencies and relationships.

Mentored 33 teams on agile values, design thinking, customer value and product management

Worked with 8 digital PMO managers to provide guidance, coaching, and direction towards optimizing Agile execution methodologies

Managed new product features and enhancements in terms of scope, quality, and schedule within sprint cycles

Worked closely with PO to maintain a healthy product backlog by writing and refining users' stories according to the Definition of Ready

Coordinated with Product Owner on backlog grooming and prioritization to ensure optimal delivery.


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