Service Agent Customer
Resume:
Jan **** - Current
Jan **** - Sept 2021
C/o 2001
2017
HILARY MENTZER
**** ***** ** *****, **. 91710
909-***-**** **************@*****.***
Experience
Hostess/server
Pomona Valley Mining Co.
Greeted guest upon arrival. Booked reservations, checked in guest using OpenTable software. Seated guest, accomodating their needs. Assisted coworkers and managers as needed. Answered phones in timely manner. Respectfully listened to customer requests and or complaints, solving them their satisfaction. Guest service agent
Residence Inn
Welcomed guest upon arrival. Booked new reservation through FOSSE PMS software for reservations and checking in/out guest . Entered guest information, special accomodations etc into GXP database. Encouraged and enrolled guest in membership rewards program. Fullfilled request and accomodations promptly. Solved complaints respectfully. Assisted managers and coworkers when needed. Caterer/server
Famous Dave's BBQ
Prepped and prepared large orders for special events, buffet style or individually boxed meals. Delivered orders. Full service catered parties at multiple venues. Prepared take out orders by phone or online platforms for curbside pick up during covid pandemic. Expo line. Ran food to tables. Bussed tables Ran industrial dishwasher. Opening/closing shift duties.
Education
High school diploma
Chino high
B/3.0
Nutrition/associates
University of Boulder Co.
3.0
Skills
•POS system knowledge •Basic math skills •Personable •Self motivated •Upbeat attitude
•Excellent customer service •Adaptable •Willingness to learn new skills •Excel spreadsheet • Accounting •
Certifications
Current safe serve food handlers permit. Covid 19 vaccinated Reference
Ryan Rymal - "Dave and Busters"
Manager
******************@*****.***
Krista Gregson - "Party city"
Supervisor
********@*****.***
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