Customer Service Therapy Assistant

BRIAN S. APPLEGATE

Prosperity, SC ***** / 803-***-**** / **********@*******.***

SUMMARY

Results-focused Customer Service and sales professional with strengths in rapport building, negotiating and listening Proactive leader with strength in communication and collaboration, Adept at managing concurrent objectives to promote efficiency and influence positive outcomes

SKILLS

Customer Service/Support

Problem Resolutions

Computer Systems Proficient

Rapport Builder

People Skills

Supervision and Leadership

Training and Development

EXPERIENCE

Interim Healthcare Physical Therapy Assistant / Feb 2022-Present

Records detailed prognosis, treatment responses and progress notes in patient charts.

Contributes to patient care plan development and monitoring in home setting.

Studies treatment plans and adjusts exercises periodically to maximize benefits.

Treats patients to relieve pain, develop or restore function and maintain maximum performance.

Collaborates with Supervising PT to assist in assessment and modifications to plan of care.

Maintains positive interaction with facilities and clients, enhancing client relationships.

Designs home exercise programs to support continuation of therapeutic plan.

Observes and reported patient reaction to treatments implementing and recording changes in condition, facilitating appropriate follow up.

Attends client care conferences to provide current information to all necessary team members.

PRN Skilled Nursing Facilities

Physical Therapy Assistant / 2012-2022

Studies treatment plans and adjusts exercises periodically to maximize benefits.

Records detailed prognosis, treatment, responses and progress notes in patient charts.

Notates treatment trends and monitors physical therapy services rendered, achieving production objectives.

Contributes to patient care plan development and monitoring in Skilled Nursing Facility setting.

Works with physical therapist and other disciplines to provide adaptive equipment for improving patient function.

Participates in marketing and community presentations and projects promoting success of facility.

Liaison with physical therapist to deliver appropriate therapy according to care plan.

NVR Mortgage, INC.

Licensed Loan Officer / 2005-2009

Completes client applications and supporting documents and double checks for accuracy

Submits complete applications to credit analysts.

Develops and maintains relationships with clients and referral sources.

Evaluates loan contracts and notifies supervisors of document discrepancies.

Educates customers regarding actions and strategies for debt repayment.

Helps clients fill out loan applications and locate ideal loan options.

Gathers client debt, credit and income information to determine loan eligibility

Identifies lending risks and implements strategies to reduce loan defaults.

Negotiates payments for customers with delinquent loans.

Consistently produces one of lowest delinquency ratios while maintaining high origination percentages.

Originates loans as a senior-level credit officer.

Solutions provider for complex loan applications.

EDUCATION

Midlands Technical College / Columbia, SC

Associate of Applied Science in Physical Therapy Assistant 01/2012

Ohio University / Athens, OH

Bachelor of Science in Sport Science 05/2002

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