Collections Representative Shift Supervisor

Faith Wright

* ********* ***** ********, **** ***03 614-***-**** *****************@*****.***

Skills and Abilities:

Communication:

Confidence when speaking either to groups or individuals that allows the delivery of ideas or instructions in a clear, easily understood manner.

Communication skills both verbal and non-verbal that help build a relationship more favorable to an agreeable outcome.

Automated Call Distribution

Reading/verbal comprehension (i.e. comprehend and apply written & verbal instructions)

Adaptability and Flexibility:

Respond and adapt to developing challenges and obstacles when under pressure calmly and logically to develop working solutions in a timely manner.

Manage time constraints and unpredictable schedules with adaptable approaches that can re-prioritize and delegate tasks to achieve maximum efficiency.

Works toward improved customer services through process and performance management.

Operating PC Hardware and Software (e.g. MS Word, Excel, PPT, Outlook)

Analytical Thinking

Produce comprehensive solutions to complex predicaments through problem solving.

Evaluate and dilute complex work processes into series of manageable tasks to increase efficiency.

Initiates first level resolution within confines of access and security authority, utilizing published processes and procedures

Critical thinking (i.e.impact analysis, troubleshooting)

Professional Experience:

Wendy’s- South Bloomfield, Ohio

Shift Supervisor, August 2019- Present

Manage team members staffed for present shifts

Actively listen to take orders

Accurately relay vital information about shift duties to team

Report to my superiors about any issues encountered during shift

Discover-Columbus, Ohio

Collections Representative, January 2022-June 2022

Confidently relay information to customers about accounts

Use problem solving skills to assist with customer issues

Receive inbound and make outbound calls

Used ticketing system to notate each call

Professional References:

Samantha Robinson: Supervisor 740-***-****

Brooklyn Glover: Co-Worker 614-***-****

Personal References:

Ashley Barker: Friend 614-***-****

Mandy Osborn: Family Friend 614-***-****

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