Data Analyst Technical Support

A.P. Sathiyasundaram

e-Mail ID: *****************@*****.***

Phone: +91-996*******

Address

*/***-*/***, ***** Street, Ammanpalayam

Paruvachi Post, Bhavani Taluk

Erode District, India-638312.

Objective

Being an experienced technical person in e-Publication, my objective is to be a result oriented professional and become a part of the team that dynamically works towards the growth of the organization.

Qualifications

• Thorough Knowledge on MS-Office packages (MS Word, Excel & PPT)

• Knowledge on XML, DTD, CSS, HTML, e-Pub

• Knowledge on Accessibility Remediation for PDF, PPT & Word

• Knowledge on InDesign, Photoshop and Acrobat.

• Multi-tasking, Self-directed work ethic & Organizational ability Experiences

codeMantra Pvt. Ltd., Chennai-600096

Quality Lead, Oct 21, 2019 – Present

• Responsible for pilot sample, regular live titles in assigned customers.

• Preparing the work instruction document and checklists for new customer assigned projects.

• Conducting the training sessions and evaluating the quality through live FQA process.

• Evaluating and preparing the internal and external quality performance for all digital customer.

• Ensuring and providing regular feedback sessions to the respective teams/vendors.

• Preparing CAPA for customer feedbacks and maintaining the customer feedbacks and appreciations.

• Propose new technology and tool in the existing workflow and process.

• Foreseeing the risk in assigned customers and new pilot customers.

• Predicting the challenges in newly converted customer and existing customer for delivery and quality.

• Data driven improvement actions with respective divisions and sharing roadmap to Operations Managers to improve the project performance. Integra Software Services Pvt. Ltd., Pondicherry-605008 Team Lead, March 12, 2013 – Sep 24, 2019

• Lead the team for Digibooks, the team size is 30.

• Responsible for customer deliveries for Pearson (PXE, Cypress), Knowbly (Chaucer, Revel & e-Text) & Benchmark (Fixed Layout) projects.

• Preparing the below reports for daily, weekly, monthly, quarterly and annually reports.

o Inflow & Delivery

o Productivity Report for Individual & Group

o Manpower & System Utilization Report

o Loading Chart Preparation

• Preparing the shift for all team members by weekly.

• Preparing the performance report shift for all team members by quarterly.

• Responsible for updating the tools based on customer inputs and feedbacks; Technical support to Team for e-Pub3.

HCL Technologies Ltd., Solinganallur, Chennai-600096 Data Analyst, April 25, 2012 – March 10, 2013

• Pre-analyzing the source files for XML conversion

• Final process & ensure the quality

Datamatics Global Services Ltd., Nungambakkam, Chennai-600034 XML Executive, Nov 8, 2010 – April 21, 2012

• Executive, XML Team

• Provide specification for Tool Development to software Team Vigneshwar Technologies Pvt. Ltd., Chrompet, Chennai-600044 Data Conversion, Dec 6, 2006 – Nov 7, 2010

• XML conversion

• Math conversion projects

• Data conversion & markup edits

Education

M.Sc., (Software Engineering)

• Bharathiar University, 2001–2006, 79.47%, Erode District Higher Secondary Certificate

• Tamilnadu Government State Board, 2000–2001, 60.83%, Erode District Secondary School Leaving Certificate

• Tamilnadu Government State Board, 1999–2000, 75.40%, Erode District Declaration

“I hereby declare that the above said statement made in this dossier is true and complete to the best of my knowledge and belief.”

Place: Erode Regards,

Date: 25 November 2022 A.P. Sathiyasundaram

Contact this candidate