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Insight Manager Customer Support

Highland Lakes, NJ, 07422
November 24, 2022

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Vernon, NJ, ***** 973-***-****


Proven Success in Systems Optimization and Strategic IT Solutions

Accomplished Infrastructure Manager with experience managing large scale complex infrastructure. Recognized for achieving high availability, security, and performance by effectively planning, installing configuring, and optimizing IT infrastructures. Proven to create and deliver solutions tied to business growth, organizational development, and systems / network optimization. Skilled problem identifier and troubleshooter, successful in managing systems, projects, and teams within local and global IT environments. Core competencies include:

Project & Resource Management Change Management

Security Solutions Systems Integration & Implementation

Hardware Cost-saving Initiatives Database Management

Risk Management Data center Operations

Multitask Technical Operations Productivity Improvement

Regulatory Compliance Systems Installation, Configuration & Upgrading

Systems Testing Training, Mentoring & Team building

Workflow Planning Server & Desktop Infrastructure

Technical Support Budgeting


JPMorgan Chase- Jersey City, NJ

VP/ Database Infrastructure Deployment Manager 2015 – 2020

5+ years’ experience managing a diverse team of database engineers responsible for delivering the banks database infrastructure components across multiple applications for all lines of business

Served as technical and management escalation point 24x7

Accountable for 20 + DBA’s globally for ensuring the compliance with the banks security and regulatory requirements post production.

Worked closely with members of our Sa, Engineering,Capacity and Optimization groups to help define the platforms and tools used in our production environment.

Promoted consistency, standardization and efficiency within the environments managed.

Managed the team through productivity metrics and actively driving up the productivity per DBA in terms of the number of builds, testing activities and changes completed per period.

Worked closely with development teams to understand their goals and help architect solutions that meet their needs.

Managed supply and demand of technical resources in partnership with development team changing priorities.

Leveraged, developed, and executed as a project manager against a global strategy for technologies in the firm.

Effectively managed the cost and budget for the group and contribute toward achieving the various financial resource target.

Drove automation, workflow, and standardization across the global team.

Developed, lead, cross-train, and motivated a global team of database engineers, while participating in a global management team.

Built and managed the PLM Patch Management System to ensure all Databases were being patched

Proven experience in project management while managing teams, locally and globally

Proven record in driving change within the GTI organization.

5 Keys cash award winner for customer support

JPMorgan Chase- Jersey City, NJ

Infrastructure Engineer 2014 – 2015

Wintel OS Build & PaaS Engineer.

Built and Processed Wintel SQL Database & Web Servers.

Citi- Jersey City, NJ 1998 – 2013

AVP/ Sr Systems Administrator

Ensured all Wintel desktop and infrastructure server support for over 5000 business and developer end users by monitoring ticket systems (ServiceNow) and alert server logs from HP insight manager and Tivoli alerts.

Served as technical integration lead for Citi acquisitions, including Ecount, PayQuik, and BISYS Group across US, Canada, and Bermuda, securing legacy environment stability while migrating legacy infrastructure Datacenters to Citi infrastructure.

Accommodated additional and newly acquired business by building out several Citi locations across the US.

Managed all Active Directory (AD) administration within business by designing AD structure for new business migrations.

Performed, planned and implemented all data security, migrations, and storage solutions by serving as liaison between business and IT staff in designing and selecting location for new storage, configuring security and group permissions for data migrations, and performing data migrations with RoboCopy scripting tools, resulting in successful and stable data protection.

Ensured minimal impact to end users and guaranteed availability in implementing HP OVCM application deployments, application dependencies, and patches.

Prepared and tested COB / Disaster Recovery (DR) solutions, validating that hardware, application and DR NAS filter information was up to date and verifying that critical business data was recoverable in DR situations.

Managed up to 25 + IT staff and consultants from day-to-day support and integration projects, mentoring and training new hires and newly acquired IT staff on tools and standard practices to increase efficiencies in maintaining Citi infrastructure.

Trained employees across multiple IT departments on network operations, including log-in procedures, network management software, permissions, printing issues, security, and use of software.

Provided support for over 2000 remote staff in South Asia through VMware, allowing users to work on Citi infrastructure without having to install new hardware around the world.

Implemented cost saving project for desktop standardization initiative (DSI) by deploying new workstations that were Go Green Efficient, along with upgraded operating systems and office tools, driving $6M annual energy cost savings.

Built out several Datacenters in North America for legacy and new infrastructure

Received 2013 DAZZLE Award for outstanding performance and successful migration of BISYS Group.


Active Directory Administration

Windows (10,7, Vista, XP,Srv2008 R2, Srv2003, Srv2000, Terminal Server)

Expertise in Datacenter Rack and Stack of all types of infrastructure servers,switches,APC

Patching/cabling infrastructure in Datacenters and lan closets. Fluke troubleshooting

Raritan & APC PDU installation and management

VMware 5.1, ESXI

Familiar with MS Clustering. Microsoft Office 95, 97 and 2010, M365,MS Project, Visio, Adobe, Outlook

Veritas Netbackup,Backup Exec

Knowledge in IIS and SQL

Familiar with Powershell 3.0

Norton AntiVirus, McAfee AntiVirus

Remedy, VirtualTech, ResolveIT, ServiceNow, Jira

Ultra VNC, RDP, Tivioli,ESM

Hyena, WebAdmin, RoboCopy, WindwsAdminPack, Ghost, VPN, AvayaWhitePages, DiskExplorer, SolarWinds, AdManager

•HP OVCM Manager & HP Insight Manager


•Exchange2010 (EMC)


Major: Computer information Systems & Business Administration- Staten Island Community College

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