Sales Associate Technical Support
Resume:
Jaren Marshall
Dallas TX,
*****.********@*****.***
https://www.linkedin.com/in/jaren-marshall-3267b41a3/
PROFESSIONAL EXPERIENCE Apple
Technical Expert Sept. 2019 – Present
•Analyzed field failure investigations on new Apple products and submitted 300+ engineering escalation reports.
•Maintained an in-depth understanding of systematic troubleshooting through various IT certifications.
•Performed in-store software and hardware troubleshooting and repairs on all Apple products.
•Automated customer check-in process via CRM software increasing weekly traffic at store by 22%.
•Apple Certified Mac and iOS technician.
•Increased trade in sales by 17% by Training 20+ new Technicians in trade-in and product valuation strategies.
At Home Technical Advisor
•Administered over 9,100 support phone calls to assist customers with technical support and solutions.
•Streamlined satisfaction results by implementing internal review systems and attempting customer outreach by invoice searches and resolving billing discrepancies.
•Assessed a 9% YoY growth in resolved claims, through identifying and validating automation strategies, to increase customer call volume, through proper customer placement strategies.
Cricket Wireless
Technical Sales Associate Feb. 2018 – Sept. 2019
•Led team in sales for 2 quarters with generating over 150 leads per month.
•Increased sales revenue by 14% by building Business and corporate clientele curating B2B solutions.
•Maintained customer satisfaction by offering technical assistance to customers.
•Trained new hires on technical support, and sales strategies to generate traffic into store and to maintain client relationships long term.
EDUCATIONAL EXPERIENCE
High School – Lewisville High
ADDITIONAL INFORMATION
Technical: Microsoft Excel, Concierge CRM, Apple CompTIA IT certifications.
Eligibility: US Citizen, Eligible to work in the US full time with no restrictions.
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