Customer Service Engineer

Jonathan Jaeckle

Fullerton, California Email: ***********@*****.***

Summary

Excellent problem-solving skills, innovative, self-motivated, versatile and a quick study. Comfortable working alone or in a team environment and confident in my ability to prove that I am the correct person for the job.

Technical Skills

Ability to perform electronic, pneumatic, hydraulic, mechanical and computer trouble shooting and repairing of various machines. Capable of handling customer service calls. Have managed parts inventory. Supervised associates and maintained electronic test equipment. Managed shipping and receiving for a 1.5-million-dollar company.

Experience

Femco USA – Garden Grove, CA

National Service Manager 2008-2021

Managed Nationwide Service Department consisting of 8 Service Technicians. Managed the parts department and inventory. Managed service calls and maintenance calls, for new and existing customers. Over saw installation of new CNC machines. Created estimates for the sales team for service and installations. Managed warranty and RMAs for customers. Handled all customer service. Also worked with Dealers and Dealer service technicians.

Mori Seiki - Cypress, CA

Service Engineer 2000-2008

Repaired and serviced High End CNC machine tools, turning centers, machining centers and multi turning centers. Repaired computer, electrical, pneumatic, hydraulic and mechanical areas of machines.

Machinery Sales Company - Los Angeles, CA

Service Engineer 1995 - 2000

Repaired and serviced CNC machine tools, both turning centers and machining centers. Also repaired standard mills and lathes. Repaired computer, electrical, pneumatic, hydraulic and mechanical areas of machines.

Eisele Corporation - Elk Grove, IL

Sales/Service Technician 1990-1995

Handled Customer service calls regarding questions and problems. Also performed field service of machine tools, Handled some sales calls. Also managed the parts inventory using and automated parts database. Managed the shipping and receiving for this 1.5 million dollar company.

Gyrex/Talus Corp- Santa Barbara, CA

Field Engineer 1988-1990

As a field engineer, both in shop and in the field, solved problems performed electronic, pneumatic hydraulic and mechanical trouble shooting and repairing including machining and welding. Did customer training.

Hunter Environmental - Canton, OH

Team Manager 1986-1988

Managed field testing and was responsible for compilation and analysis of data. Supervised associates and maintained electronic test equipment.

Education

Oakton Community College Skokie, IL

Various Classes

Maine Township High School Des Plaines, IL

Graduated

Personal

Special interests and knowledge in electronics, particularly with stereo and high-fidelity equipment.

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