Customer Service Assistant Manager
Resume:
Kara Mccullum
** ********** **., ************, ***********, 39168, US
*************@*****.***
Expertise in technology and product development.
Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
[Job Title] who is proactive and meticulous, with over [Number] years of experience in the [Type] industry. Dedicated Assistant Manager with [Number] employee management experience. Sales, personnel management, accounting, and inventory management are all areas in which I excel. Product volume adjustments, replenishments, and allocations were all determined by monitoring sales levels.
[Job Title] with [Number] years of experience supervising employees in [Type] retail environments. People-oriented
Retail merchandising specialist
Superior organization ability
Motivated team player
Shipment processing
Friendly demeanor
Retail sales
Customer service
Cash register familiarity
Stocking
phlebotomist - Some college (No degree)
Collins High School - Collins, MS
High School - 1995
Collins High School - Collins, MS
Professional Summary
Skills
Education
Assistant Manager - October, 2020 to Present
Rose’s Express - collins, mississippi
Worked with the team to improve efficiency on various projects. Provided weekly work schedules to employees to accommodate business demands and vacation requests. Am in charge of office administration and payroll. Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork.
Keep track of all transactions on a daily basis and generate invoices and reports for the manager. I'm in charge of maintaining professional relationships with suppliers and customers. I'm in charge of scheduling, inventory control, and stocking. Advanced to keyholder and assistant manager-in-charge in the absence of the manager. Assist customers in locating products.
I'm in charge of reporting employee hours to the payroll department. Communication with customers
Coached a [Number]-person sales team on how to use effective sales techniques and provide excellent customer service.
Cashier - October, 2020 to Present
Rose’s Express - Collins, Mississippi
Credit cards, checks, gift cards, and coupons were all processed by me. Educated customers about [Type] promotions to increase sales. Immediately informed the manager of any accidents, injuries, or unsafe working conditions. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
Trained team members to work as cashiers in accordance with company policies and procedures. Looked over weekly sales circulars and kept track of price changes. By highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals.
Processed new orders quickly and accurately, completing [Number]+ daily transactions. Helped customers by answering their questions and completing their requests. Used cash registers and POS systems to request and record customer orders and compute bills. Counted cash in the register drawer to keep the register balanced at the start and end of each shift. Efficiently and accurately processed a large number of transactions. Was in charge of arranging and stocking [Type] merchandise. Add up all of the payments I've received throughout the day. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Kept well-stocked cashier lanes and store shelves to promote strong sales. Greeted them and gave them product information as customers entered. Stayed up to date on sales by reviewing weekly sales circulars and keeping track of price changes. Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
Served the needs of more than [Number] customers in a busy [Type] environment. Learned how to deal with checks and credit cards.
Greeted customers with a smile and offered prompt and dedicated assistance. Provided attentive and skilled assistance to all customer needs. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Wrapped and bagged items for customers to protect them from damage and make them easier to transport.
Work History
Contact this candidate