Computer Operator Customer Care

KENNETH RAY SMITH

Broken Arrow, Oklahoma *****

918-***-**** • *********@***.***

OBJECTIVE

Detail oriented Cross-Functional leader with professional expertise in Dev/Test environments searching for a role where I can use my analytical and technical skills to exceed the expectations of my employer.

EDUCATION

Northeastern State University, Tahlequah, Oklahoma May, 1995

Bachelor of Business Administration

Major: Management Information Science

PROFESSIONAL EXPERIENCE

Kenny Smith Realty 11/02 – Present

Owner / President / Sales / General Contractor

Responsibilities:

Operate, manage construction and flooring business.

Project management on each jobsite overseeing all vendors, contractors, and suppliers to ensure complete satisfaction of each client.

Timeline and budget management including invoicing responsibilities as well as payment of all incoming invoices.

Real estate license # 146692

Wiltel Communications 6/8/00 – 10/23/02

Sr. Systems Analyst

Responsibilities:

Main Tester for Wiltel’s Trunk Master application. This application used up-to-date switch, trunk, and trunk member information which routed organizational units, including Traffic Engineering, Switch Translations, Customer Care, Margin Analysis, Call Collection/Fraud, Provisioning, and Call Mediation.

Read Business Requirements and Design Documents and created test cases that supported each area of the system enhancements that were being made.

Testing new enhancements. I was required to create my own testing environments.

This included the design of physical network infrastructures, which created circuit layouts

for test.

Tested equipment configurations down to the level of:

-Design Voice Switches, designing Racks, Sub-Racks, Slots, and Circuit PAKS. Creating Lead Sets, Term Points in and out of the FSX panel back to Voice Switch and CISCO Network Element. Creating Lead Sets from CISCO Network Elements in and out of DSX Panels and from SENTIENT Network Elements in and out of the DSX Panel.

-Design of OC3, DS3 and DS1 equipment. Slotting DAL, WATS, IMT, and Feature Group A, B & D Trunk Groups on DS0 circuits.

Responsible for creating signoff documents once a new release was tested and approved for production.

Participated on conference calls with all stakeholders as well as supervisors and managers to discuss timelines and issues that pertained to new releases.

Assisted with implementing new applications into production when new applications were signed off.

MCI/WorldCom, Tulsa, OK 2/1/96 – 6/7/00

Analyst III (Tester)

Responsibilities:

Tested the billing system to ensure accurate bills are distributed to customers.

Tested CDR Server toll files to ensure customers are billed correctly.

Maintained billing databases, as well as tables on production databases, to ensure accurate output for all billing processes.

Researched reporting errors that arose within billing processes.

Created multiple batch files for transferring data to allow Production Support to isolate and correct issues related to data.

Participated on conference calls with upper management, Production Control and Revenue Services about issues pertaining to billing and call detail records.

Tested financial reports and researched any reporting errors that occurred.

Responsible for backups and restores of testing data to preserve environments for different releases using Arcserve software. This required maintaining databases that resided on different volumes within Novel Servers.

WillBros USA Inc., Tulsa, OK 8/95 - 2/1/96 Computer Operator

Responsibilities:

Proficient use of IBM compatible PC software and hardware; utilizing order processors,

spreadsheets, modems/multiplexers, and printers.

Processed payroll/benefits and finance/accounting information by using application processing techniques.

Provided daily full system backups and Tracker backups of PCs in the form of magnetic media.

Provided disk recoveries, disk compression, and file restorations by request.

Processed payroll information of high confidentiality.

TECHNICAL PROFICIENCIES

Software:

Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Access, Outlook, Skype, Project, SharePoint), Microsoft Operating Systems, Microsoft Remote Desktop Connection for Windows, Sybase, Database Management Systems, Remedy, Tandem, SQL Navigator, Telnet, FTP.

Core:

Test/Dev environment proficiencies, Project Management, Cross- Functional Team Leading, Resource Management, Operational Process Improvements, IT Strategies, Vendor Management, Technical Documentation to ISO Standards.

References available on request.

Contact this candidate