Customer Service Machine Operator

Pamela Giddens

**** * ***** **** ****** Coolidge, GA 31738

229-***-**** **.*******@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients and staff. Backed by solid work history, reputation as a team player, and passion for helping others. Maintains and safeguards patient privacy and confidentiality.

oAble to work in a deadline-driven environment and meet company guidelines for productivity and quality

oFunction independently with minimal direction and guidance

oEffectively prioritize work to ensure efficiency

oMicrosoft Office Applications / MS Excel MS Word MS PowerPoint Typing Speed: 24 WPM

KEY QUALIFICATIONS

Human Resource Management Organizational Improvements Interpersonal Professional Communications

Business Operations Practice Structure, Leadership & Management Medical Administrative Procedures

Healthcare Ethics HIPAA Compliance Accounting Payroll Appointment Scheduling Medical Terminology

Insurance Verification CMS 1500 Processing Co-Payments UB-04 Medical Records Management

Insurance Billing Procedures Insurance Claim Cycle Health Records Management

Electronic Health Records (EHR) Electronic Medical Records (EMR)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2021

Fully accredited, accelerated program providing instruction in healthcare management, leadership skills, business office operations, computer applications, healthcare delivery and accounting systems. Program content includes personnel management, customer service, employee benefits and adherence to healthcare laws, regulations and ethics. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.

PROFESSIONAL EXPERIENCE

National Beef Packing Company – Moultrie, GA 12/2001 – Present

Machine Operator

oInspect products for quality assurance and document production numbers

oLift raw materials, finish products, and pack items, manually or using hoists

oOperate machinery in a safe and efficient manner while remaining compliant with company procedures

oMaintain safe operating environment and work effectively in a fast-paced environment

oUphold positive work atmosphere by acting and communicating in a manner that promotes cooperation with co-workers and management

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