Customer Service Associate

LATANIA O HIGGINS

Vineland, New Jersey ***** • 856-***-**** • *****************@*****.***

Website, Portfolio, Profiles

• www.linkedin.com/in/latania-higgins-6a85bb242

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

• Customer Account Management

• Efficient and Detail-Oriented

• Courteous with Strong Service Mindset

• Upselling Products and Services

Work History

Customer Service Associate, 03/2019 to Current

Wawa

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Informed customers about special promotions and provided detailed information for various products.

• Developed and actualized customer service initiatives to decrease wait times. Education

Associate of Science: Biological Health Science, Expected in 2023 Cumberland County College - Vineland, NJ

High School Diploma: 06/2020

Vineland Senior High School - Vineland, NJ

• Honoree of Cum Laude, Magna Cum Laude, Summa Cum Laude.

• Awarded Perfect Attendance

• Completed AP course in Spanish

• 4.0 GPA

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