Crew Member Customer Service
Resume:
Antonia Lee
Patient Access Representative - Martin General Hospital
Williamston, NC 27892
****************@***********.***
Authorized to work in the US for any employer
Work Experience
Collector
FARMERS FURNITURE - Williamston, NC
May 2021 to August 2022
Collected payments from customers, performed outbound calls to customers to remind them about their payments, answered inbound calls, filed necessary paperwork, navigated between computer programs, provided great customer service with a smile
Patient Access Representative
Martin General Hospital - Williamston, NC
January 2015 to October 2017
Greet, check in/out patient, and direct patient
• Collect copayments and deposits
• Printout encounter forms/stickers and announce patient arrival
• Verify and enter patient demographic and insurance information
• Answer incoming calls promptly and transfer calls
• Take messages and answer questions
• Adhere to company policies to maintain confidentiality Cook
Vintage Inn - Williamston, NC
June 2014 to November 2014
Cooked food for over 100 residents and employees
• Maintained a clean, sanitized kitchen area
• Served the residents and employees
Crew Member
McDonald's - Williamston, NC
January 2012 to January 2013
Cooked breakfast, lunch, and dinner foods
• Washed dishes and maintained clean work area
• Worked as a team player by assisting fellow coworkers
• Wrapped sandwiches
• Greeted customers with fast and friendly service
• Took orders and received monies from customers
Customer Service
West Corporation - Rocky Mount, NC
November 2007 to February 2008
Received and directed inbound calls for T-mobile Wireless Customers
• Navigated between seven different computer applications per call
• Assisted customers to select and purchase batteries and other accessories, and changed calling packages, added/deleted features
• Implemented problem-solving skills to troubleshoot technical issues
• and updated accounts
• Typed memos to record actions taken in providing customer assistance Crew Member
Bojangle's - Williamston, NC
March 2007 to October 2007
Marinated and fried chicken; assisted with the cooking of other foods
• Received and cooked special orders to customers' taste
• Apportioned seasoned fries and other side items according to order
• Wrapped sandwiches and assembled food on trays or in takeout bags
• Cleaned and filtered six deep-fryer vats before end of shift
• Worked as a team player to maintain orderly eating and serving areas Personal Care Aide
Wade & Nancy Griffin - Williamston, NC
June 2006 to March 2007
Cared for and assisted client to accomplish daily life activities
• Prepared and cooked meals for client and provided light housekeeping
• Assisted client with bathing, dressing and performing daily exercises
• Gathered, washed, dried and folded client's clothing and linens
• Transported client to doctor visits and other appointments
• Obtained household goods and ran related errands for client Education
AAS in Medical Office Administration
Martin Community College - Williamston, NC
2014 to 2016
AAS in Business Administration
Martin Community College - Williamston, NC
2002 to 2006
Skills
• Microsoft Office,Excel, Access, Customer Service, Cash Handling, People Skills, Telephone Etiquette, Medhost, HMS, Moss (1 year)
• Medical Office Experience
• Typing
• Kitchen Experience
• Office Administration
• Medical Terminology
• Medical Scheduling
• Insurance Verification
• Medical Records
• EMR Systems
• Hospital Experience
• HIPAA
• Medical Receptionist
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