Customer Service Bartender
Resume:
Lubbock, TX *****
************@*****.***
Jason Shell
SUMMARY
Purpose-driven manager with 20+ years of experience in high-volume, fast-paced venues. Demonstrated ability to lead teams, collaborate effectively with partners, and provide exceptional customer service. Excellent communication skills with a head for business processes and goals.
EXPERIENCE
Aspen Creek Grill, Lubbock, TX — Service Manager
September 2021 - present
●Lead front-of-house staff and make employment-related decisions.
●Collaborate effectively with Managing Partner to improve operating procedures.
●Ensure quality customer service and satisfaction through product knowledge and presentation.
Stella’s Italian Restaurant, Lubbock, TX — Manager
October 2020 - August 2021
●Managed large team of employees across multiple teams.
●Assisted in inventory, ordering, and other business operations.
●Coordinated scheduling, hiring events, and employee trainings.
Workhorse Bar, Austin, TX — Manager, Lead Bartender
April 2012 - September 2019
●Served as expert in product and service sales.
●Managed inventory, ordering, and product display.
●Organized community and customer appreciation events.
Trudy’s, Austin, TX — Bartender
May 2005 - April 2012
●Trained new employees in accordance with corporate standards.
●Led staff in nightly closing duties.
●Assisted in opening new locations and hiring and training staff.
Cain & Abel’s, Austin, TX — Manager, Bartender
April 2001 - March 2005
●Provided fast and friendly service in fast-paced venue.
●Accurately balanced drawers and directly oversaw cash-handling procedures.
●Organized and promoted local events.
AWARDS
Austin American Statesman 2013: Best Bartender in Austin
Luxardo Craft-Cocktail Contest: Honorable Mention
EDUCATION
Austin Community College, Austin, TX
2014
Alvin High School, Alvin, TX
1996
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