Dedicated team player looking to secure a challenging position in a growth oriented, esteemed organization that will utilize my exceptional customer service skills to drive and deliver world class service

Technical Skills:

Microsoft Excel, Word, Outlook

Professional Experience:

Total Home Protection, Edison, NJ

Customer Service Supervisor October 2018 to Present

Total Home Protection plans offer comprehensive protection against the high cost of repair or replacement of properly maintained major systems and appliances.

•Receive and process incoming service requests/claim calls from customers and clients

•Assist with assignments of technicians to best match customer/technician schedule availability

•Follow up on open claims and closeout when the repair is complete

•Provide general customer service including establishing service initiation customer assistance throughout the service delivery process

•Become a point of contact for customers that need additional follow up

•Assist Team Lead with delivering non-approved claims to customers

•Provide service on multiple warranty and/or service products, including data entry and navigation of applicable claims and product systems

Choice Home Warranty, Edison, NJ

Customer Service Agent 2009 to October 2018

Choice Home Warranty plans offer comprehensive protection against the high cost of repair or replacement of properly maintained major systems and appliances.

•Received and processed incoming service requests/claim calls from customers and clients

•Assisted with assignments of technicians to best match customer/technician schedule availability

•Followed up on open claims and closeout when the repair is completed

•Provided general customer service including establishing service initiation and assistance to customers and clients throughout the service delivery process

•Became a point of contact for customers that need additional follow up

•Assisted Team Lead with delivering non-approved claims to customers

•Provided service on multiple warranties and/or service products, including data entry and navigation of applicable claims and product systems

Issalon, East Windsor, NJ

Nail Technician, Customer Services 2005-2009

•Highly trained specialist providing care for the nails and skin to keep them attractive and healthy

•Utilized my natural creativeness and artistic abilities in a dynamic and trendy industry

•Highly skilled in utilizing the latest technology to enhance the appearance of natural nails and to master the application of artificial nails

•Offered opportunities to help clients look and feel great thus improving their confidence and self-esteem

Township of Princeton, Princeton, NJ

Administrative Assistant 2007-2008

Greeted visitors, and managed reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image

Handled all incoming calls and directed to the appropriate staff member

Processed requests for office supplies, open and distributed all mail

Supervised the maintenance of office equipment including; copier, fax machine, etc.

Managed conference room reservations and organize all aspects for meetings

Served as point person for organizing all large mailings

Performed additional duties as assigned

Another Look, East Windsor, NJ

Nail Technician, Manager 1991-2005

Trained, coached and upheld guest service standards with and support staff

Accurately maintained nail technicians to maximize revenue

Balanced books to ensure fair distribution of appointments

Kept accurate inventory and ensured that par levels of products and supplies were maintained with minimal waste/overuse

Remained current on new treatment trends and products, and made recommendation/changes/additions for menu

Communicated new information; facilitated communication between management and team members

Assisted in providing leadership and direction to all Team Members

In the absence of salon management, assume the duties of salon manager on duty and assist in all areas of the salon operation as requested by management

Analyzed and resolved issues, with both internal and external guests, exercising good judgment

Certification / Licenses:

NCCT Insurance and Coding Specialist Certified

Education & Training: Harris Business School, Hamilton, NJ

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