Technical Support Engineer
Resume:
SAGAR RAJKUMAR PRAJAPATI
CONTACT DETAIL
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CAREER OBJECTIVE
Aspiring to work with an organization that offers a responsible position where I can utilize my skills and capabilities to carve a niche for myself and effectively deliver towards contributing to the organization's aspirations and also enhance my personal growth through continual upgrading of knowledge. Professional Experience:-
Technical support executive with 3+ years experience in the field of payment gateway. Experienced with production related queries and integration related queries Work Experience
Vinimac Solutions,Thane - March 2017 till July 2017 OntarioServices, Mumbai - August 2017 till April 2019 Hdfc Bank- Technical Support Executive till August 2021 WORLDLINE an ATOS company - CPU MIS Executive till Dec 2021 Current Organization - Virtusa Consulting
Designation:-TECHNICAL SUPPORT ENGINEER
Responsibility:-
Understand the exact requirement from merchant and provide correct solution to them. Troubleshooting merchant issues while production with payment gateway. Help merchant in payment related issues.
Provide console training to merchant and guide them from where he/ she can see the transaction history and download the data from .
Providing solutions to merchant on call/Email.
Handling integration issues
Moving merchant from. Test to live
Troubleshooting merchant issues while production with payment gateway. Qualification:
Bachelors :
Bachelor of Computer Science.
H.S.C (Science Stream ):
Agarwal College (Maharashtra State Boar
S.S.C :
M.K.E.S English High School ( Maharashtra State Board ): TECHNICAL SKILLS
Database : Microsoft Access, MS SQL Server.
O.s.: Windows Family (XP, 7,8,10 )
WEB TECHNOLOGY : HTML, CSS
STRENGTH
Good Communication and inter personal skills.
Strong written and spoken communication. Multi lingual (English, Fluent Hindi and Marathi) Soft- Spoken.
Problem solving and decision making.
HOBBIES
>Interact with people.
>Listening Music.
>Reading Books.
PERSONAL INFORMATION
Fathers Name: RAJKUMAR PRAJAPATI
Date Of Birth : October 25 1996
Martial Status :Unmarried
Language's Known : English, Hindi, Marathi.
Permanent Address: Room No 1 Tilak nagar adharwadi Road near sai baba temple kalyan
West – 421301
I Hereby declare that above mentioned information is correct and best to my knowledge. SAGAR PRAJAPATI
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