Michael Patton

Seasoned Customer Service Rep.

Santee, CA 92071

adtoh1@r.postjobfree.com

+1-619-***-****

Seasoned Call Center Rep. Multi-task Profl. New Hire Trainee 5+ years experience. Rapport building, call ownership. Excellent Problem solver. Consistently added to Company bottom line by providing an exceptional and outstanding Customer experience.

Authorized to work in the US for any employer

Work Experience

Call Center Customer Service Representative

Cox Communications Inc. - San Diego, CA

August 1988 to August 1999

Customer Service and Repair Dispatch

Handle all aspects of Customer Service. Sales, Billing inquiries, data collection, repair trouble shooting. Education

GED & Some College

Skills

• Cold Calling

• Telemarketing

• Phone Etiquette

• Customer Service

• Organizational skills

• English

• Outbound Sales

• Inside Sales

• Upselling

• Office Administration

• Account Management

• Typing

• Data Entry

• Technical Support

• Data Collection

• Outside Sales

• Quality Assurance

• Negotiation

• Microsoft Powerpoint

• Communication Skills

• Computer literacy

• Sales

• Microsoft Outlook

• Microsoft Office

• Research

• Merchandising

• Management

• CRM Software

• Salesforce

Awards

Continuous Quality Omprovement

May 2000

Was part of the CQI(CONTINUOUS QUWLITY IMPROVEMENT) team. Tasked with CSR improvement and New Hire Training 1988-2000

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