Entry Operator Data
Resume:
BT
Briana Thomas
Professional Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision- making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Productive Data Entry Operator adept in managing diverse databases and ensuring continuous accuracy. Well-versed . Strong aptitude with demonstrated success in quickly identifying and correcting discrepancies. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Work History
Ms. B's Taffy Grapes - Customer Service/Operating Manager Saint Peters, MO
09/2021 - 10/2022
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
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Introduced higher standards for customer service and increased efficiency by streamlining operations.
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Collaborated with upper management to improve customer service processes and support structures company-wide.
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Controlled resources and utilized assets to achieve qualitative and quantitative targets.
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● Created and reviewed invoices to confirm accuracy. Collected customer feedback and made process changes to exceed customer satisfaction goals.
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Took ownership of customer issues and followed problems through to resolution.
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Collaborated with marketing department to launch and manage promotional activities and campaigns.
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****************@*****.***
Florissant, MO 63031
Skills
● Inter-department collaboration
● Personnel training and development
Customer Relationship Management
Software (CRM)
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● Talent Development
● Account Updates
● Team Leadership
● Exceptional telephone etiquette
● Customer-focused
● Effective problem solver
● Spreadsheet management
● Transcribing documents
● Compiling data
● Excel formulas
● Error detection
● Typing 65 wpm
● Word processing
Education
Lincoln College
Lincoln, IL
Culinary Arts: Culinary
05/2006
Belleville West High School
Belleville, IL
High School Diploma
Lorven Technologies - Data Entry Operator
Plainsboro, NJ
01/2020 - 04/2022
Charter Spectrum - Customer Service Representative Maryland Heights, Missouri
05/2019 - 12/2020
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
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Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
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Entered numerical data into databases with speed and accuracy using 10-key pad.
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Scanned documents and saved in database to keep records of essential organizational information.
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● Corrected data entry errors to prevent duplication or data degradation.
● Organized, sorted and checked input data against original documents. Applied data entry knowledge skills to resolve indecipherable or garbled messages.
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Searched, extracted and interpreted information to determine correct input procedure.
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● Reviewed completed work for compliance with regulations.
● Produced monthly reports with advanced Excel spreadsheet functions.
● Completed data entry tasks with accuracy and efficiency.
● Tracked and maintained records for [Type] department. Compiled and verified accuracy and sorting information to prepare source data for computer entry.
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● Evaluated source documents to locate needed information.
● Coded and processed applications into required electronic formats.
● Maintained files, records and chronologies of entry activities. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
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