Warehouse Associate Call Center

Deana lustice

*** ***** **. ********, ** ***** 614-***-****

**.*******@*****.***

Skills

ForkliftCertified on all forklifts. Good communication skills, as well as, written. Ihave experience in call center environments, as well as, Remote Call Center, and I'm familiar with Microsoft Word and Excel.

Experience

February 2022 - Present Day

Southmoor Dental Group, Columbus, OH - Front Desk Coordinator

. Check Patientsin and out, collecting money for and Co-Pays, Verify insurance,appointment confirmations

Handling endo fday reports and sending out all claims for the day, answering phones and any daily tasks

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that arise for the day.

July 2021 - December 2021

Gap Inc. Groveport, OH - Seasonal Customer Support Fraud Specialist

Tookinbound phone calls for orders needing additional verification for Fraud Deny, or CancelledOrders Called outto issuing banks when needed to complete Merchant Verifications

Virtually Trained for 4 weeksthrough Zoom and Teams

April 2021 - Present

Randstad USA., Wauwatosa, WI - Seasonal Teleservices Representative

• Inbound PUAunemployment claims for Ohio

Verified uploading ofdocuments and verifying Identity Assisting with application processfor Unemployment

Oct. 2020 - Jan. 2021

Gap Inc., Groveport, OH - Seasonal Remote Customer Support

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Inbound calls forcustomers placing or returns

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• Price adiustments

Trained on Zoom for3 weeks

Aug. 2019 - July 2020

InnoPak LLC., Lockbourne, OH - Warehouse Associate

Picked products to fulfill customers' orders. Completed cycle counts daily.

June 2019 - Aug. 2019

Owens & Minor, Columbus, OH - Warehouse Associate

. Picked orders for OSU Medical Facilities.

Packed the orders, and shipped them FEDEX.

Aug. 2017 - May 2019

Nifco NIC. - Groveport, OH - Administrative Assistant

• Released orders for pickers, arranged orderswith customerservice.

Shipping Coordinator- scheduling pick-ups with LTL Carriers, took calls from customers whohad shipping concerns or questions, loaded trucks when needed, prepared paperwork for drivers whileworking on the ORACLE platform.

Education

May 1997 - June 2000

Groveport Madison High School, Groveport, OH - Diploma

General Studies, helped in the Guidance office with filing and answering phones when needed. References

References uponrequest.

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