IT Support

Nicholas Shoults Detail-oriented IT Support Specialist experienced

in delivering timely and accurate support to

customers. Dedicated to creating efficient and

delightful processes.

Contact

Address

Somerville, United States,

02143

Phone

941-***-****

E-mail

adtoc3@r.postjobfree.com

Skills

Office 365

Windows OS

Mac OS

Networking technologies,

LAN/WAN, wireless

Troubleshooting

documentation

Atlassian JIRA & Confluence

support tickets

Microsoft Teams

Networked and local

printers

Zoom & Video

Troubleshooting

Education

Bachelor of Science: Mathematics And

Computer Science

Salem State University - Salem, MA

Member of Pi Mu Epsilon Honor Society

Awarded 2022 Lathrop Award for excellence in

mathematics and computer science

GPA 3.85

2018-08 -

2022-05

Work History

IT Support Specialist

Salem State University, Salem, MA

Created help desk tickets in Jira, responding

on average within 3 minutes of messages and

immediately to calls.

Troubleshot and followed up with customer

requests until resolution, including for Widows

and Mac devices

Installed and configured operating systems,

networked and local printers, and business

applications

2020-08 -

2022-05

Field Organizer

Freedom For All Massachusetts, Boston, MA

Built network of 100+ volunteer regional and

statewide leaders, including volunteers who

served as trainers, spokespeople, and

managers of local efforts for ballot campaign

Used Java and SQL with APIs to update call

lists, improving rates by 40%

2017-12 -

2018-11

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