Dental Assistant Customer Support

Sarah Lowney

Professional Summary

Hardworking and passionate job seeker with strong communication and organizational skills eager to secure a Customer Support position.

Preparing to transition into Remote customer support due to a deep interest in taking on new challenges and better utilizing transferable skills within customer-support.

Work History

Hendersonville Dentistry - Certified Dental Assistant

Hendersonville, NC

06/2018 - Current

●Assisted dentists in completing routine and advanced procedures by assessing patient needs and organizing dental suite.

●Educated patients on best practices for oral hygiene and care

●Used Eaglesoft and Dentrix to document and maintain patient information and medical data.

●Managed paperwork and billing protocols for patient procedures

●Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

●Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.

●Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

How these translate to the (insert field):

●Worked with Senior staff and peers alike to ensure optimal handling of the issue at hand

●Used empathy and patience to teach clients new skills and solutions to problems

●Mastered software to better streamline processes

●Optimized workflow by creating new organization of tasks

●Oversaw varying schedules and priorities to create maximum efficiency for staff and patients

●Partnered with vendors to resolve insurance and technical issues for patients and Dentists

●Managed supply and restocking of necessary supplies for the office

Hendersonville Dental Practices - PRN Certified Dental Assistant

Hendersonville and Asheville, NC

01/2013 - 01/2018

Free Dental Extraction Clinic/ Evenings - Certified Dental Assistant

Hendersonville, NC

01/2010 - 01/2013

●Held an evening position in the clinic to maintain skills and stay up to date on advancements in the field while raising two small children

James Olson DDS - Certified Dental Assistant

Hendersonville, NC

02/2006 - 09/2010

Douglas Phillips DDS - Certified Dental Assistant

Asheville, NC

10/2001 - 02/2006

Familiar with:

●Salesforce

●Zendesk

*.********@*****.***

828- 702-4645

Horse Shoe, NC 28742

Skills

●Friendly and Patient

●Effective Communicator

●Self Motivated with strong work ethic

●Creative Issue Resolution

●Team Player

●Methodical and Organized

●High attention to detail

●Strong proficiency in tracking and documentation

●Skilled in multi-tasking

Education

1998-2000 Western Kentucky University -General Education courses

2000-2001 Volunteer State Community College- Dental Assisting Program

December 2002- Passed DANB Certified Dental Assisting Boards

.

Contact this candidate