Service Worker Customer
Resume:
C
AMINATA CONTEH
*********@*****.***
Bloomfield, NJ 07003
Summary
Dedicated and Driven Customer-Oriented Professional offering 10 years plus of Customer Service Experience in both Hospitality Retail and Hospital Settings. Adaptable Leader who thrives in Fast-paced Environment.
Skills
●Fast learner
● Time management
● Data analysis
● Team work
● Leadership
● Problem solving
● Bilingual (English/French)
●Effective Communication
●Proficient with Microsoft Office
●Excellent Customer Service
●Unit administrative support
●Strong interpersonal skills
●Schedule management
Experience
Unit Clerk
Newark, NJ
University Hospital / Sep 2021 to Current
●Prepare charts for inpatient services.
●Maintain office supplies inventory by checking stock and ordering new supplies.
●Prepare new charts, update existing charts and manage records transfers between offices.
●Provide clear and efficient communication with patients, families, physicians, departments and staffs.
●Support the unit with daily staffing assignments.
Lead Retail Service Worker
Newark, NJ
University Hospital/ Dec 2020 to Sep 2021
●Acted as a role model for Service Excellence
● Assisted management team with coordination of and leaded the daily work assignments of department employees.
● Completed cash and credit cards revenue reporting, trained new staff and enhanced customer satisfaction.
● Responded to and resolved customer complaints and concerns.
Diet Control Assistant
Newark, NJ
University Hospital/ Dec 2019 to Dec 2020
●Educated and provided each patient with quality Food and Nutrition Services.
●Maintained electronic patient card files while being detail oriented and efficient.
● Modified menus to ensure compliance with physician orders and meal plans.
●Managed heavy reception calls regarding patient stat updates and requests.
● Billing
Supervisor
New York, NY
Leonelli Restaurants/ Jul 2017 to Nov 2019
●Delivered excellent customer service by greeting and assisting each customer.
●Handled weekly schedules according to payroll policies.
●Assisted with recruitment and training of new staff.
●Write order supply requests to replenish merchandise.
●Organize workflow and ensure that employees understand their duties and delegated tasks
Lead Retail Specialist
New York, NY
Epicerie Boulud/ Mar 2010 to Jun 2017
●Prepared and served hot and cold beverages such as, coffee, espresso drinks, smoothies, and teas.
● Trained workers in food preparation, in service, sanitation, and safety procedures.
● Educated customers on product and service offerings.
● Managed cash drawer and facilitated sales using cash, credit and gift card.
Education and Training
Associate of Arts: Business Management
Long Island Business Institute - Flushing Nov 2017
Flushing, NY
National Technical Honor Society Member
Completed coursework in:
Administrative Office Management
Human Resources Management
Organizational Behavior
Management and Business Finance
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