Medical Billing Representative

Pamela A. Mackie

***** *. ***** ***** #*** Eagle, MI 48822 517-***-**** *************@*****.***

PROFESSIONIAL SUMMARY: Trained medical biller and coder with specialized training and experience in Release of Information policies, processes and procedures. Seeking an opportunity where my healthcare knowledge and skills can continue to be developed and support the successful goals of the organization. EDUCATION:

Associate of Applied Science Health Information Technology 04/2019 Davenport University Grand Rapids, MI

Certificate of Completion Medical Billing/Coding 2011 Lansing Community College Lansing, MI

KEY SKILLS AND COMPETENCIES:

● Proficient in medical terminology, coding and billing procedures

● Clear understanding of rules and requirements for authorized Release of Information requests

● Trained and developing strong proficiency in EPIC and Genesis as well as Web-Denis, C-Snap, Allscripts and Misys

● Outstanding communication as well a strong internal and external customer service skills

● Critical thinking, informed decision making and ability to effectively apply new learning

● Strong Microsoft Office Suite experience

RELEVEANT HEALTHCARE EXPERIENCE:

Medical Records Practicum Sparrow Health System 01/2019 – 03/2019

● Project based work assisting in Birth Records and Admissions focusing on Release of Information requests

● Update records and enter documentation into EPIC and Genesis systems

● Generate medical records in both paper and electronic form ADDITIONAL PROFESSIONAL EXPERIENCE:

Front Desk Assistant Davenport University 11/2018 – 04/2019

● Provide front line customer service to all guests, students, faculty and staff as they enter building

● Address student questions and refer them to necessary resources if needed

● Schedule appointments for advising, financial aid, admissions and career service staff

● Participate in special projects assigned by staff to help manage special events or other campus needs Billing Representative Auto Owners Insurance 04/2019 – 10/2019

● Responsible for answering telephones and billing account services

● Servicing the needs of the callers

● Answering customer inquiries with proper etiquette and giving accurate and timely responses

● Researched and resolved inquiries and communicated results by telephone or written correspondence to the insured, agents, or other departments

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