Informations Technology

Peggy M Hollis

*** ***** ******, ****** ** ***** · 318-***-**** *************@*******.***;

linkedin.com/in/peggy-hollis-4302a589

Professional Summary

Seeking for a challenging position where my knowledge and skills as a Computer Information Support Specialist, Administrative Assistant, Networking Telecommunication Engineer, Business Owner, and City Clerk can be put to good use.

Experience

Town of Clarks, Clarks, LA, 8/2022 – Present

City Water Clerk

Responsible for office Clerical duties, the management of utility accounts, collection of delinquent accounts, public relations, and reports. Assists with the regular billing process and managing office as necessary. Prepare monthly meter reader books, review, and posts monthly meter reading entries. Prepare monthly bills to be mailed to customers. Answers Customer Service phone inquiries and follows up.

Adore Me Body Contouring Lounge, Clarks, LA - 3/2022 – Present

Business Owner

Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership. Capitalized on social media platforms to increase market awareness and recruit sales agents, Created, and monitored promotional approaches to increase sales and profit levels.

Lumen Technologies INC, Monroe, LA - 8/2011 to 1/2022

Network Operations Technician III, 8/2016 - 1/2022

Telecommunication experience (HSI, data, IPTV network elements). Project Management experience. Experienced in troubleshooting IP, ATM, Ethernet, TCP/IP and OSI Layers 1-3 areas. Deliver consistent network services through installation, configuration, and maintenance of equipment’s and IT infrastructure, promptly resolved network issues as per company standards, through collaboration with cross functional departments, supplies, and staff. Improved network efficiency and maintained stability by integrating new technology as well as minimizing single points of failure and network outages by 98% and 80% respectively.

Ethernet bandwidth upgrades and migrations, method of procedure creations and reviews, escalation support for ethernet maintenances. Surveillance, support, maintenance, dispatching, resolving outages, and process improvement for the Lumen ethernet and IP networks. Vendors we provided support: Juniper, Cisco, Ciena, Nortel, Adtran, Worldwide Packet, Ericsson/Redback, Calix, Tellabs.

Network Administrative Engineer/Trusted Submitter Agent, 8/2011-8/2016

Entrusted with the privacy/security of personal information presented during the badging application process and ensures its protection from unauthorized use. Prepare, maintain databases logs. Monitor, and inspect, documents submitted for employee identification and security clearances. Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current. Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports. Updated software apps. Developed administrative processes to achieve organizational objectives and improve office efficiency. Handled management of communication to executives by taking and making telephone calls, reviewing, and prioritizing mail and composing and typing correspondence.

Comcast Cable, Houston, TX – 2/2006 – 2/2011

Network Operation Tier 3 – 7/2008– 2/2011

Observe network performance; perform equipment maintenance duties; determine all types of trouble tickets. Examine network operations and resolve network monitoring problems. Examine and fix difficult network problems involving power, network hardware, Network software, Optical Fiber lines, modems, and terminals. Reduce customers service complaints and disconnects by 87%.

Quota Management, 2/2008 -7/2008

Maintain and supported daily workforce staffing calendars and quota builds for technical operations and functions across assigned market areas to include coordination of technician schedules, contractor staffing, training, and other events the affect fulfillment resources.

Dispatcher, 2/2006-2/2008

Dispatch technicians, monitor routes, provide jobs to open techs throughout the day, technical support, troubleshoot equipment, complete pending job reports, assist technical supervisors when needed.

Education

DeVry University – Houston Tx – Bachelor of Science, Technical Management 1/2008- 10/2010

San Jacinto College – Houston TX – Associate of Applied Science, Computer Information Systems 5/2005

Stratford Career Institute – Relaxation Therapist – 1/2022 - 8/2022, Physical Therapy Aide - 3/2019, Medical Transcriptionist - 8/2019

2022 Certifications: *Body Contouring * Buttock Lift Specialist *Teeth Whitening Specialist *Wood Therapy *Facial Esthetics

*Community Heath Ambassador Certificate *Barbicide COVID-19 Certification

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