Customer Service Data Entry
Resume:
Tim McAvoy
Reliable, punctual, self motivated and dedicated employee
Rochester, NY 14612
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Service Manager
Van Bortel Chevrolet - Macedon, NY
June 2020 to Present
Vehicle maintenance and upselling needed services-Manage technician productivity, assign and dispatch repairs to suited technician-Customer Service, analyze CSI scores-Product and hop supply ordering- Warranty administration-Safety supervisor. Maintain and control a safe, productive work environment Service Manager
Mazda of West Ridge - Spencerport, NY
October 2017 to Present
Vehicle maintenance and upselling needed services-Manage technician productivity, assign and dispatch repairs to suited technician-Customer Service, analyze CSI scores-Product and hop supply ordering- Warranty administration-Safety supervisor. Maintain and control a safe, productive work environment Service Manager
Brothers Collision and Mechanical - Rochester, NY
January 2015 to October 2017
Manage technician production, maintain a safe, productive work environment-Collision estimating, taking insurance photo snapshots, customer service, service advising, upselling needed service, vehicle maintenance-promoting new cutting edge preventative maintenance packages Marketing Associate
Will Foods - Buffalo, NY
March 2013 to January 2015
Meeting with chefs, owners,General managers to design and coordinate menus, food and cooking demonstrations, cleaning solution demos and safe handling practices, food delivery, goodness sales, kitchen equipment maintenance and service. Assist chefs in setting new trends-assist in food show demos and cooking at or above high standards
Service Manager
Education
Associate in Culinary Arts
Niagara County Community College - Niagara Falls, NY January 2007 to May 2009
Associate's degree in Business Law
Bryant and Stratton College - Greece, NY
January 2000 to June 2002
Skills
• Auto Service Management
• Automotive Repair
• Service Technician Experience
• Upselling
• Vehicle Maintenance
• Microsoft Office, Reynolds and Reynolds, alldata, many computer applications
• Safety Management
• Collision Repair and estimating
• Customer Service Skills-highest CSI score in the Northeastern Region(Mazda)
• Production Management
• Food Handling
• Sales Management
• Delivery Driver Experience
• Brake Repair
• Retail sales
• Sales
• Outside sales
• Microsoft Excel
• Computer literacy
• Customer service
• Microsoft Office
• Microsoft Outlook
• Culinary Experience
• Suspension
• Transmissions
• Oil Change
• Mechanic Experience
• Time management
• Leadership
• Management
• Store management
• Negotiation
• Food preparation
• Restaurant experience
• Restaurant management
• Data entry
• Automotive diagnostics
• Team management
• Mechanical Knowledge
• Equipment Repair
• Supervising experience
• Cooking
• English
• Microsoft Word
• Microsoft Powerpoint
Certifications and Licenses
ServSafe, Mazda product knowledge, NYSI license
Food Handler Certification
Motor Vehicle Inspection License
Assessments
Sales fit — Proficient
October 2020
Assesses personality traits that are important for sales roles. Full results: Proficient
Sales skills — Highly Proficient
October 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Proficient June 2021
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Work style: Reliability — Highly Proficient
October 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Filing & organization — Proficient
October 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Cooking skills: Basic food preparation — Highly Proficient October 2020
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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