Data Entry Customer Service
Resume:
GELINA I. JONES
Fort Worth, TX 76119
***********@*****.***, 701-***-****
OBJECTIVE
To obtain a position with advancement and opportunity within the company
EDUCATION
Sierra College of Beauty Merced, CA November 2004 Cosmetology
Merced Jr. College Merced, CA August 1997-January 1999 Liberal Studies
Merced High School Merced, CA Graduated 1997 High School Diploma
SKILLS
●Excellent Customer Service Skills 20+years
●Type 50+WPM
●Data Entry
●Computer Literate, Management Experience 15+years
●Hair and nail experience 20+years
●Secretary for Eagles Auxiliary for 7+years
●Retail Sales Experience 20+ years
●Bartending Training Certified
WORK EXPERIENCE
Fusion Logistics LLC/Amazon AMXL- Coppell, TX/ Box Truck Delivery Driver- October 2019-Present
Duties: Loading, unloading and transportation of heavy bulk delivery items, operating a 26 ft box truck. Lift gate and forklift operation. Performed pretrip and post trip procedures on truck.
Dialog Direct- Denison/Ft Worth, TX/ Customer Service Advocate/Collections-March 2017-October 2019
Duties: Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Receiving payments and posting amounts to customers accounts. Preparing statements ifcustomers fail to respond, keeping records of collection and status of accounts.
Alorica- Durant, OK/ Team Manager- June 2016- March 2017
Duties: Floor Support, this include phone time, as needed trained in escalation and leadership,
responsible for answering questions about the program and leveraging program resource tools when necessary to communicate a question to the client responsible for escalations, including taking supervisor calls and logging higher level escalation issues, assisting reps with troubleshooting/reporting login issues to multiple systems, deliver call QA feedback to reps, responsible for daily communication to Operations Manager, responsible for delivering program updates and alerts to the reps.
PDQ Supper Club-Arnegard, ND/Bartender-February 2016- May 2016
Eagles Club-Watford City, ND/Bartender/Cook-October 2015-February2016
Duties: Prepare alcohol or non-alcohol beverages, interact with customers, take orders and serve snacks and drinks, assess customers’ needs and preferences and make recommendations, mix ingredients to prepare cocktails, plan and present bar menu, check customers’ identification and confirm it meets legal drinking age, restock and replenish bar inventory and supplies, stay guest focused and nurture an excellent guest experience, comply with all food and beverage regulations.
Carquest Auto Parts- Watford City, ND/ Auto Part Sales-June 2014– October 2015
Duties: Assist customers with selecting and identifying parts needed for a project, pull parts from the ware house and order any parts not found in the supply room, supply service technicians with parts as requested, verify shipments against receipts, replenish inventory on a daily basis, provide advice to customers about the right type if parts that they need.
Onestop- Watford City, ND/ Sales clerk-August 2006-June 2014
Duties: Welcome customers, maintain knowledge and help them with the selection of merchandise, communicate information regarding product availability, ingredients and nutritional information, answer the telephone in a pleasant and caring way, participate in counting store’s physical inventory, react to all concerns of customers quickly with a sense of importance, maintain cleanliness of store, dispose of cardboard waste and trash, uphold predefined customer service standards, handle cash, change and operate the cash register, ensure stock levels on the sales floor are maintained continually, organize merchandise pricing, signage and coding, maintain freezer items at a secure and satisfactory level.
Twist Drive-In and The Dakotan Restaurant- Watford City, ND/Waitress/Cook April 2005-Sept 2012
Duties: Greet guests and accompany them to their tables, present menus and respond any questions regarding menu items, serve food and beverages, check regularly with guests to make sure that they are enjoying their meals, take necessary action to resolve any complaints, prepare and serve specialty dishes at tables, inform patrons of each day specials, describe meal constituents and cooking methods to patrons, take dishes and glasses away from tables and counters, prepare list of overall meal costs along with sales taxes, stock service areas with supplies; coffee, food, tableware, and linens.
Impact of Watford City- Watford City, ND/ Supervisor Telesales May 2002-October 2006
Duties: Monitored all projects and ensured completion of work according to required guidelines, supervised work of staff and assigned work to employees, developed summaries of shifts and submitted to management, trained subordinates in developing practices to improve performance, coordinated training programs and participated in briefings to be made to clients, determined strategies and changes in duties of staff to achieve project goals, handled close out for shift duties, prepared necessary paperwork and clean fundraising stations, documented reports of everyday call center operations.
References:
Adina Roan- Atwater, CA 209-***-****
Kevin Ackerman- Lisbon, ND 701-***-****
Roxie Uhlich- Watford City, ND 701-***-****
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