Adriana Goldsberry

Louisville, KY

502-***-****

adto0s@r.postjobfree.com

Professional Summary

Service-oriented professional with 7+ years of experience in customer service. Proven ability to build productive client relationships and win customer loyalty. Efficient verbal and written communication skills utilized daily to resolve trivial and complex client issues. Skills

● Data Entry

● Critical Thinking

● Patient Care

● Verbal and Written Communication

● Customer Service

● Complex Problem Solving

Experience

Carebuilders At Home, Louisville, KY - Staffing Manager/Caregiver 2019 - 2021

● Facilitated the interview process for 70+ potential candidates by reviewing resumes and applications, and scheduling interviews.

● Developed and presented new-hire orientation powerpoint demonstrations.

● Assisted throughout the facility as needed which included traveling to clients homes to help with daily living activities such as bathing, light housekeeping duties, encouraging physical exercise, and medication reminders.

Brighter Day NeuroTherapy, Louisville, KY - Care Manager 2018 - 2021

● Conducted routine audits for 30 client homes. Responsible for auditing medications and their expiration dates, refrigerator temperatures, fire extinguishers, and ensuring the home was safe for the client to navigate in overall.

● Scheduled and arranged transportation for all doctors appointments for 15 clients that acquired brain injuries.

● Maintained detailed records of clients.

White Castles, Louisville, KY - Associate Trainer

2015 - 2018

● Trained 15-25 employees annually on cash register etiquette, food and fry cook safety procedures, and drive thru policies.

● Completed 80+ food orders throughout the shift; Accomplished this by accurately inputting orders into POS system, operating the grill, fry, or bagging station efficiently, and delivering hot food to customers in a timely manner.

Education

American Red Cross, Louisville, KY - CPR/First Aid Certified 2019 Iroquois High School, Louisville, KY - High School Diploma 2014

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