Call Center Customer Service
Resume:
Mary Martinelli
Orangevale, CA *****
*******************@***********.***
Award winner on telephone for Eskaton
Orangevale, California
Authorized to work in the US for any employer
Work Experience
Mortgage Agent
Advanced Call Center Technologies Johnson City
December 2015 to May 2016
Keying payments in computer
Telephone Wellness Checker
Eskaton Senior Living - Fair Oaks, CA
January 2012 to March 2015
Talking to Eskaton clients to make sure they wew safe in where they were living. Tax Collector
Internal Revenue Service
March 1985 to March 1985
Negotiating payment arrangements for their taxes. Making several calls a day. Education
Associate in Arts (AA) in Psychology
Diablo Valley College - Pleasant Hill, CA
September 1966 to May 1985
Skills
• Typing Skills (9 years)
• Effective Listening Skills (8 years)
• Excellent Telephone Skills Powered by TCPDF (www.tcpdf.org) (8 years)
• Negotiation (6 years)
• Telemarketing (4 years)
• Cold Calling (5 years)
• Marketing (5 years)
• Inside Sales (3 years)
Awards
Telemarketer of year twice montly award winner
December 2000
Worked for California Energy Consultants made the most sales for the company and also did the history of sales. Plus twice montly award winner. making most appointments for double pane windows and doors.
Assessments
Written communication — Familiar
March 2021
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Basic attention to detail — Completed
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Verbal communication — Familiar
September 2021
Speaking clearly, correctly, and concisely
Full results: Familiar
Advanced bookkeeping — Completed
October 2021
Calculating and determining the accuracy of financial data Full results: Completed
Project timeline management — Completed
October 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed
Sales skills — Familiar
January 2022
Influencing and negotiating with customers
Full results: Familiar
Customer focus & orientation — Familiar
December 2021
Responding to customer situations with sensitivity Full results: Familiar
Customer service — Completed
December 2021
Identifying and resolving common customer issues
Full results: Completed
Attention to detail — Completed
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Administrative assistant/receptionist — Completed
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Verbal communication — Familiar
September 2021
Speaking clearly, correctly, and concisely
Full results: Familiar
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Completed
December 2021
Identifying and resolving common customer issues
Full results: Completed
Customer focus & orientation — Familiar
December 2021
Responding to customer situations with sensitivity Full results: Familiar
Typing — Completed
October 2021
Transcribing text
Full results: Completed
Sales skills — Familiar
January 2022
Influencing and negotiating with customers
Full results: Familiar
Call center customer service — Completed
February 2022
Demonstrating customer service skills in a call center setting Full results: Completed
Basic computer skills — Completed
February 2022
Performing basic computer operations and troubleshooting common problems Full results: Completed
Sales fit — Proficient
February 2022
Measures the traits that are important for success in sales positions Full results: Proficient
Legal skills — Completed
March 2022
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Also was an award winner for Eskaton an assisted living facilities worked in one of the offices outside the assisted living facilities was on the telephone talking to different clients of theirs that either wanted wellness calls to visit to make sure they were ok or needed any thing. sometimes we would call at a time when we had to call an emergency number 911 for police or ambulance . was named guadian award winner twice plus got a letter from the ceo of the company.
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