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Call Center Customer Service

Location:
Fair Oaks, CA
Salary:
19.00
Posted:
November 22, 2022

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Resume:

Mary Martinelli

Orangevale, CA *****

adtnyg@r.postjobfree.com

+1-925-***-****

Award winner on telephone for Eskaton

Orangevale, California

Authorized to work in the US for any employer

Work Experience

Mortgage Agent

Advanced Call Center Technologies Johnson City

December 2015 to May 2016

Keying payments in computer

Telephone Wellness Checker

Eskaton Senior Living - Fair Oaks, CA

January 2012 to March 2015

Talking to Eskaton clients to make sure they wew safe in where they were living. Tax Collector

Internal Revenue Service

March 1985 to March 1985

Negotiating payment arrangements for their taxes. Making several calls a day. Education

Associate in Arts (AA) in Psychology

Diablo Valley College - Pleasant Hill, CA

September 1966 to May 1985

Skills

• Typing Skills (9 years)

• Effective Listening Skills (8 years)

• Excellent Telephone Skills Powered by TCPDF (www.tcpdf.org) (8 years)

• Negotiation (6 years)

• Telemarketing (4 years)

• Cold Calling (5 years)

• Marketing (5 years)

• Inside Sales (3 years)

Awards

Telemarketer of year twice montly award winner

December 2000

Worked for California Energy Consultants made the most sales for the company and also did the history of sales. Plus twice montly award winner. making most appointments for double pane windows and doors.

Assessments

Written communication — Familiar

March 2021

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Basic attention to detail — Completed

September 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Verbal communication — Familiar

September 2021

Speaking clearly, correctly, and concisely

Full results: Familiar

Advanced bookkeeping — Completed

October 2021

Calculating and determining the accuracy of financial data Full results: Completed

Project timeline management — Completed

October 2021

Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed

Sales skills — Familiar

January 2022

Influencing and negotiating with customers

Full results: Familiar

Customer focus & orientation — Familiar

December 2021

Responding to customer situations with sensitivity Full results: Familiar

Customer service — Completed

December 2021

Identifying and resolving common customer issues

Full results: Completed

Attention to detail — Completed

September 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Administrative assistant/receptionist — Completed

February 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Verbal communication — Familiar

September 2021

Speaking clearly, correctly, and concisely

Full results: Familiar

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Completed

December 2021

Identifying and resolving common customer issues

Full results: Completed

Customer focus & orientation — Familiar

December 2021

Responding to customer situations with sensitivity Full results: Familiar

Typing — Completed

October 2021

Transcribing text

Full results: Completed

Sales skills — Familiar

January 2022

Influencing and negotiating with customers

Full results: Familiar

Call center customer service — Completed

February 2022

Demonstrating customer service skills in a call center setting Full results: Completed

Basic computer skills — Completed

February 2022

Performing basic computer operations and troubleshooting common problems Full results: Completed

Sales fit — Proficient

February 2022

Measures the traits that are important for success in sales positions Full results: Proficient

Legal skills — Completed

March 2022

Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Also was an award winner for Eskaton an assisted living facilities worked in one of the offices outside the assisted living facilities was on the telephone talking to different clients of theirs that either wanted wellness calls to visit to make sure they were ok or needed any thing. sometimes we would call at a time when we had to call an emergency number 911 for police or ambulance . was named guadian award winner twice plus got a letter from the ceo of the company.



Contact this candidate