Customer Service Rep and also CNA
Resume:
Hello
I’m Katrina Love
Buffalo Ny 14211
***********@*****.***
Skills
Active listening
Organizational
Problem-solving
Management skills
Teamwork
Leadership
Software
Commnication
Experience
09/2004- 03/2007
Burger King, 4199 Union Rd. Cheektowaga,Ny 14225 - Cashier
● A team member playing a critical role in supplying our customers needs.
● Responsible for providing excellent communication skills and the ability to thrive in a fast paced environment.
● Ability to make decisions and provide effective leadership. 03/2007-07/2007
Shuggs Scent and Fragrances, 2500 Walden Ave. Cheektowaga, Ny 14225 - Cashier
● An accountable cashier processing all transactions effectively and efficiently in accordance with policies and specific procedures.
● Introducing new products and making referrals to customers as well as restocking and cleaning and closing the store.
07/2007-07/2009
Redline Recovery Services, 95 John Muir Dr. Amherst, Ny 14228 - Customer Service Rep/ Student Loan Collector
● Resolving customers complaints to the best of my ability over the phone.
● Contacting customers to resolve student loan debts.
● Assist the customers with refunds.
01/2014-06/2016
2
South Buffalo Charter School,154 S.Ogden St. Buffalo, Ny 14206- Dish Washer/ Food Server Serve meals to students.
Assures work is performed in accordance with federal, state and facility regulations regarding sanitation and infection control.
Washes dishes, tableware, and other kitchen and dining room equipment 08/2016-12/2016
Center One, 698 S. Ogden St. Buffalo, Ny 14206- Customer Service Rep/ Bill Collector Responsible for reaching out to customers in regards to overdue bills, loans and other payments. Assist customers with issues like lost and stolen cards. 11/2020- 3/2021
McGuire Group ( Harris Hill Nursing Facility),2699 Wehrle Dr. Williamsville,NY 14221- CNA Assist residents with normal day to day tasks.
Assist Residents with getting back to good health so that they can return home. Clean and keep residents living space sanitized.
4/2021-10/2021
St, Catherine Laboure Health Care Center, 2157 Main St. Buffalo Ny 14214- CNA Assist residents with normal day to day tasks.
Assist Residents with getting back to good health so that they can return home. Clean and keep residents living space sanitized.
3
Education
2003-2008
Grover Cleveland High School, 110 14th St. Buffalo, NY 14213 Awards
High School Diploma
CNA Certificate
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