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Customer Service Logistics Coordinator

Gaithersburg, MD, 20886
November 22, 2022

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**** ****** *** *******, ********** Village, MD 20886, 240-***-****


Seeking an opportunity wherein my skills and experience as a Senior Closer can be used towards achieving the goals of your organization.


• Strong work ethic, excellent people skills, an indomitable will to succeed and a spirited personality

• Able to manage high volume workloads efficiently and effectively

• Finishing assigned work, even when it requires staying late to make sure the job is done correctly

• A proven leader, capable of managing several employees through complex operations

• Able to work remotely or in the office setting with the same high efficiency COMPUTER SKILLS

Software: Encompass E360, Microsoft Word, Excel and Outlook, Adobe Acrobat, Title Express Websites: Secure Insight, Credit Plus, Zoom, Microsoft Teams, Vonage, MDLandrec, SDAT, All MD and VA County court and tax websites, DCROD, DCOTR, GinnieNet and MERS, WORK HISTORY

Senior Closer Homespire Mortgage, Gaithersburg, MD 9/2015 - 8/2022

• Minor Underwriting of loans

• Reviewing contracts

• Reviewing Appraisals

• Approving Power of Attorney Documents

• Approving Trust Agreements

• Approving Post Settlement Agreements

• Preparing Closing Disclosures and ensuring borrowers acknowledge receipt

• Balancing Closing Disclosures with the Title Company

• Finalizing the Closing Disclosure

• Drawing and sending the Closing Package

• Shaping the policies and procedures for the Closing department

• Customer Service

• Other duties as assigned

Post Closing Manager First Guaranty Mortgage Corp., Vienna, VA 4/2012-8/2015

• Reviewing all Modification Agreements prior to execution

• Arranging execution and recording of Modification Agreements

• Preparing Excel reports of outstanding documents and assigning personnel for follow up

• Supervising the daily operation of five employees directly and assisting with the supervision of eight related employees in a separate location

• Shaping the policies and procedures for the post closing department

• Reviewing recorded documents for accuracy

• Reviewing Final Title Policies for accuracy

• Preparing Assignments and verifying chain of ownership of loans

• Customer Service

• Other duties as assigned

Post Closing Manager Gemini Title & Escrow, LLC Rockville, MD 2/2008-2/2012

• Supervised the daily operation of the four employees of the post closing department

• Explained closing documents to borrowers at the table and assisted with processing loans

• Cut disbursement checks and initiated wiring of funds

• Reviewed MD and DC recordings

• Prepared, sent and confirmed Virginia recordings, including cover sheets

• Ensured recording, disbursement, policy and any other post closing matters were completed

• Preparing Excel reports to make sure all events are completed and files could be shipped off site

• Made sure that any requests for documentation are handled in a prompt and courteous manner

• Customer Service

• Other duties as assigned

Post Closing and Logistics Coordinator Peak Settlements, LLC, Germantown, MD 1/2007-1/2008

• Supervised the office staff, with eight persons reporting directly

• Opened the office every morning and closed it every night

• Processed residential and commercial loans from order submission through post closing

• Prepared and reviewed title commitments

• Cleared any title issues

• Prepared the HUD-1 and gathered all settlement documents for the closer

• Coordinated closings with customer, lender, agents and closer

• Organized and scanned the loan package prior to return to the lender

• Prepared all recordings, disbursements and title policies

• Customer Service

• Other duties as assigned

Processor and Logistics Coordinator Closeline, LLC, Rockville, MD 6/2003-12/2006

• Prepared the HUD-1 Settlement Statement

• Acted as logistics coordinator between customers, lenders and closers throughout 42 states, ensuring all parties and documents were at thee proper location and loans were closed on the day scheduled within an hour of the time scheduled, no exceptions


• Gaithersburg High School

• Montgomery College

• Johns Hopkins University


Krista DeMeza

Homespire Mortgage


Joe Kee

Peak Settlements, LLC

301-***-**** ext 102

Michelle Simon, Esq

Gemini Title & Escrow, LLC


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