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Entry Clerk Specialist

Phoenix, AZ
November 22, 2022

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Priscilla Peña-Lerma

Pharmacy Technician # T*****0

CPhT – 270************

Cell Phone #: 602-***-****



To be part of an elite organization/team that will allow me to utilize my skills, training, and experience. To be considered a valuable asset and in turn be given the opportunity to grow and better not only myself but the company I work for, as well.


Bilingual Patient Care Specialist

Broadpath/ MedAvail Contract, February 2022 - Present

● Inbound/ Outbound call center

● Data Entry

● Insurance processing

Bilingual Patient Care Representative

Covetrus/Roadrunner Pharmacy, April 2020 - February 2022

● Inbound/Outbound call center

● Order Processing

● Spanish order processing

Bilingual Patient Care Coordinator

Diplomat, Chandler, AZ April 2019- April 2020 Worked as a contractor for A Line Staffing Solutions from April 2019- August 2019. I transitioned to a Perm employee with Diplomat.

• Maintains a high level of interaction with Specialty Pharmacy patients and Physicians making sure the prescriptions are being filled, delivered correctly and taken correctly.

• Manages patient care and insurance resolution tasks across multiple disease states Lead Rx Technician

Glendale Pharmacy, Peoria, AZ September 2018-April 2019

• Data entry

• Count and fill prescriptions

• Contact insurance companies for rejections and overrides

• Contact patients to verify information for mail order prescriptions Rx Entry Clerk

Fry’s Pharmacy, Avondale, AZ March 2018- September 2018

• Data Entry

• Count and fill prescriptions

• Contacted MDO for clarification of prescriptions

• Engage customers at drop off, Rx pickup, and drive thru window Data Entry Technician

Safety Drugs Pharmacy, Phoenix, AZ January 2016- February 2018

• Typed Prescriptions for patients. in Hospice and Assisted Living Facilities

• Filled cycle Meds

Rx Entry Clerk

CVS Caremark, Phoenix, Arizona January 2015- January 2016

• Typed prescriptions for patients per mail order

• Helped with Dr. Call Queue (Queue reserved for orders needing clarification from doctor offices)

• Helped with Spanish Queue (Inbound/Outbound bilingual calls and order translations) Item Entry Specialist

Humana Right Source, Phoenix Arizona March 2006 – January 2015

• Typed Rx for patients per mail order

• Translated English Rx to Spanish via Spanish Queue for Spanish speaking patients

• I was a Subject Matter Expert. I would answer questions from other item entry techs for procedures on Rx’s to ensure proper protocol was followed per dispensing guidelines. Education :

Pharmacy Technician Certification Board November 30, 2003 University of Texas at El Paso, El Paso Texas 1983 - 1985 Ysleta High School 1980 - 1983

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