Data Entry Customer Service

PORTIA JANAE’ BROWN

*** * ***** **. *.A. Ca. ****1 323-***-**** ******.*.******@*****.***

Objective

I am a highly motivated and energetic individual with the talents and abilities to accomplish legendary customer service and a high-level organizational work environment.I have been in the industry for over 25 years and have Managed single sites, multi sites coffee shops, bars and catering teams. I inhabit excellent teamwork and professionalism. I am committed to implementing high quality results with little to no supervisor presence.

SKILLS

I have knowledge of customers’ needs.

Proficient in Microsoft Office Word, Excel and Access I have excellent organizational, verbal and written communication skills I have developed a strong mastery in problem solving by collect data, establish facts, and drawing valid and successful conclusions. I pay close attention to details, drives on meet deadlines, and am able to work with a diverse group of individuals.

I specialize in working at a fast paced, high pressure environment are my motivation and strong suits.

I think and work with an analytical mind which causes my decision making a conspicuous skill.

04/23-Pr

esent

General Manager

Byte to Bite Industries By way of Cheebo

● Understanding restaurant demand and developing relationships with people in the community and identifying and evaluating competitors to help with business objectives.

● Aid with the preparation of strategic and annual forecasts and budgets, implement. corrective actions, and develop strategies to increase average meal checks.

● Attract patrons by developing and implementing marketing, advertising, and community relations programs.

● Control purchases and inventory for the store location.

● Maintain operations by aiding in the preparation of policies and standard operating procedures, implementing said

policies/procedures, and identifying system improvements.

● Maintain customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, as well as build relationships with customers.

● Accomplish restaurant objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

● Maintain a safe, secure, and healthy facility environment that can pass all 02/2018-

07/2022

inspections, health code violations Osha etc. while enforcing sanitation standards and procedures, including complying with health and legal regulations.

Retail Multi-Site Manager

Capital One Cafe(Lifeworks)

Aramark

● Ensures individual and team performance meets objectives and client expectations

● Ensures safety and sanitation standards in all operations

● Maintains effective client and customer rapport for mutually beneficial business relationships

● Identifies client needs and communicates operational progress

● Ensures the completion and maintenance of profit and loss statements

● Deliver client and company financial targets

● Adopts all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins

● Creates value through efficient operations, appropriate cost controls, and profit management

● Complies with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives

● Ensures entire team is trained and able to execute

● Supervises team regarding production, quality and control

● Maintains a safe and healthy environment for clients, customers and employees

● Primarily responsible for food service at an assigned retail food location

● Assists manger in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development

● Ensures that requirements for appropriate sanitation and safety levels in respective areas are met

● Assists in location forecast and accounting

● Conducts period inventory; performs other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards

● Coordinates activities with other internal departments

● Interfaces with vendors and key service users within client organization

● Manages Front of House (Cafeteria, Food Court, Quick Service) dining operations

● Develops and implements retail services plans to improve service, quality and profitability of service areas

Page 2

07/2014-

05/2018

Food and Beverage Operations Manager

Multi functioning operations (currently manage 6 restaurants, 2 bars and catering)

Multi position filler

Customers Service, Cash handling, Serv Safe and Loss Prevention certified Recording and Labeling information

Management and Scheduling etc.

Manager on duty/Trainer

Planning daily activities, programs, events etc.

Multi-tasking in positions and locations

High volume traffic (LAX airport)

Administrative Management

02/2015-

06/2019

Director 3CLA Christian's Community Center LIT Long Breach Administrative Management Mange all office operations and functions Shipping and Receiving/Inventory upkeep

Customers Service, Cash handling and arrangements

Recording and Labeling

Management and Scheduling etc.

02/15- Director 3CLA Christian's Community Center Media Store Planning of events, classes, fairs etc. to help those in need in the community Customer service and people skills Warehouse Management when distributing food, clothes, appliances etc.

Page 3

08/09-04/15 Child and Youth Program Assistant DOD NAF @Joint Base Andrews/Fort Belvoir

Planning daily activities, programs, events etc.

Working with the youth and parents/managing the classroom and all its functions

Customer service and people skills

Manager on duty/Trainer

CPR and First Aid certified, safe serve certified and more Computer Skills

Dexterous in Microsoft functioning programs

Type 45 WPM

Data Entry/10000 Keystrokes

Education

Pen Foster College

Graduated George Washington Preparatory High School Currently enrolled at West Los Angeles City College/ Major: Business Management Page 4

REFERENCES UPON REQUEST

Page 5

Contact this candidate