Center Agent Data Entry

Objective

Qualified and self-motivated customer service representative looking to work and grow as a call center representative. Seeking a self-motivating environment that requires excellent communication and accurate attention to detail.

Education

University of North Carolina Chapel Hill B.A. in Communications – Media Production 08/2016

Morning Star University of Theology B.A. in Biblical Studies – Theology 06/2018

Relevant Work

Call Center Agent for Master Media Enterprises 03/19 – 02/20

Built and retained customer loyalty for 20+ companies through efficient one call resolution

Received 40+ calls daily, managed orders, ensured accuracy by reading script and upholding 20+ company regulations

Troubleshooted order errors, calmed emotionally escalated situations, prayed with callers who requested counsel

Pizza Delivery Driver for Village Pizza 11/19 – 07/20

Loaded orders, collected payments, checked for quality and accuracy of orders

Answered phones, welcomed and seated customers

Carolina Healthcare Emergency Room Receptionist 03/17 – 11/17

Administrated patient access to emergency room, collected patient verified insurance, managed admissions and discharges, arranged for transfers, provided documentation to medical staff

Communicated information among nurses and staff to aid in patient care, was first point of contact for ER patients

Documented electronic health records, collected copays using systemwide programs Star and Epic

Cabin Inspector and Blogger Outreach for Mountain Laurel Chalets Cabin Company Summer 2015

Checked cabins meticulously for cleanliness prior to arrival of cabin residents and occasionally cleaned cabins

Problem solved to develop and implement blogger program and promote cabin renting

Co-managed influencer cabin selections, outreach to cabin renters, and team promotion

Leveraged and wrote blog content and cabin rental reviews across social channels

Developed sweepstake campaign through Instagram and Facebook to promote cabin rentals

Barista for Starbucks 02/15 – 08/15

Managed Starbucks store, restocked shelves, maintained cleanliness

Welcomed and assisted customers, created and served quality drinks

Experience

Producer for Morning Star Church Media Department 11/17 – 09/19

Produced commercials and TV shows from conferences and sermons for Morning Star TV with over 7 million views

Liaised among 10-plus team members for live speaking and worship at conferences and church services

Skills

70+ WPM, media production software and camera tools, semi-fluent in Indonesian and Spanish.

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