Customer Service Transportation Clerk

Bernadette Love

Logistics supervisor with experience with DOT inspections and regulations, driver payroll, great phone edict, and professional service. Experience in speed gauge, DOT rules and regulations, DOT HOS, knowledge of hazmat rules and regulations for both land and port.

65 Lovell Circle Toccoa, GA. 30577 706-***-**** ******************@*****.*** WORK EXPERIENCE

AutoZone DC — Transportation Advisor

AutoZone DC — Transportation clerk

AutoZone DC — Order selector

Dog.com — Customer service

RCN — Accounts receivable

05/2020 to Present, Lavonia, GA.

Led the third shift of 65 plus drivers.

Supplied multiple reports to keep track of the weekly stats for speed gauge. Coached and handled Correct actions for the drivers and o ce clerks. Maintained the sriver quali cation les and the DOT inspections. Submitted driver payroll.

Routed the store deliveries for each day.

Organized and coordinated a ride along with a driver for management and for hourly employees. 05/2018 to 05/2020, Lavonia,GA.

Processed the drivers paperwork.

Answered questions from the stores and resolved issues they may have had. Reviewed and entered driver payroll in a spreadsheet. Assigned trucks and helped the drivers with store addresses and store information. 06/2012 to 05/2018, Hazleton, PA

Picked merchandise to be delivered to the stores vis a headset. Selected smaller merchandise into totes at the same time for multiple stores at the same time. 05/2008 to 08/2011, Hazleton,PA.

Responsible for answering customer questions and products and technical questions on the product. Placed orders and took payments over the phone.

RCN — Customer service

EDUCATION

Lackawanna JR. College — Associate

11/2006 to 05/2008, Wilkes-barre, PA.

Processed payments sent in by check or money order. Collected payments over the phone for past due accounts. 09/2001 to 05/2006, Wilkes-barre, PA.

Reponsiblw for answering customer billing questions, add services to account, and handle applying credits to an account. Provided technical support and also set up technician calls. 09/1994 to 05/1998

Computer science and information

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