Support Specialist Csr
Resume:
JENNIFER BROWN
Implementation Specialist
E-mail:
********.*********@*****.***
Phone:
References upon request
WORK EXPERIENCE
Paylocity- IC III-Enterprise
February 2022-Present
Implemented Enterprise Clients across continental US. High level training for clients and worked within the team environment to provide smooth transitions to Account Managers.
ADP Implementation Technical Lead I
May 2019–February 2022
Training IS’s and Clients to work within ADP WFN Current Version, GLI and Payroll supporting 50 states and locals. Training and Mentoring reps to function within the ADP Culture and be successful IS’s. Working with Clients on escalated issues as needed. Worked several stretch projects involving Sales, National ITL’s and SLT. Formally Coached and developed associates, backed up managers and has served as escalation point for SLT and management
ADP Service Support Specialist I
June 2017-May 2019
Training and developing CSR’s to function within ADP Culture as well as mentoring. Helped set the tone for the environment in CORE and worked with SLT on many high-level items.
ADP Client Support Specialist III
August 2007–June 2017
Highest ranked CSR while working from home for the six years that I worked from home. Managed all current queues and mentored and developed CSR’s. Worked with SLT and Sales DM Queue/team as well.
SKILLS
Leadership-Trained and worked with Leadership and a leader amungst my peers
Career Support-Supported both clients and coworkers
Development-assisted in the development of management
Training-Trained and completed trainer training
Mentoring-Mentored countless representatives on their career path
Management-Backed up and handled escalations
Intentional Listening-Listen with intention and resolve
Supporting employees with Learning Differences-Worked with several representatives with ADD, ADHD and other needs
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