Sales Associate Customer Service

Tamesha N. Brown

**** ***** *** ************, ** 28314 734-***-**** **********@*****.***

SKILLS & ABILITIES

Sales

•Experience in identifying and reacting accurately to the activities and feelings of customers

•Independent employee – not dependent upon the sales manager for direction or guidance, able to organize and recognize what needs to be done in order to achieve sales goals

Communication

•Possess the self-discipline and conscientiousness to service customers and develop the business from that customer on successive sales calls

•Ability to listen and identify with the customer while keeping focused on set goals, and who is able to translate these goals into solutions for the customer

Leadership

•Strong sense of responsibility and accountability

•Able to anticipate consequences and evaluate alternatives before acting

•Maintains a positive outlook towards situations and people—tends to admire, and not to criticize

•Experience running department without need for micromanaged, and sets example for fellow co-workers

•Possess leadership qualities and is not afraid to exert pressure to influence others

EDUCATION

Cleary University, Ann Arbor, MI

Master of Business Administration in Organizational Leadership 2017

Bachelor of Business Administration in Marketing and New Media 2014

•Related coursework:

oStrategic Management

oLeadership

oManagement

oBusiness Law and Ethics

oBusiness Statistics

oAccounting and Finance

EXPERIENCE

North American BanCard, Troy, MI 2013 to 2014

Quality Assurance

•Responsible for organizing merchant files, rates and fees, personal information, getting correct documents put into files, and checking for signatures

•Sent emails to correct departments to obtain missing information, searched for missing information for merchant files

•Kept the team on track with number of new accounts daily, issuing work evenly throughout the quality assurance team

•Self-motivated and a self-starter with clear ideas of what needed to be achieved

Walmart 2006 to 2009

Sales Associate

•Responsible for customer service, sales, department maintenance, promotion set-up, cashier, and stocking merchandise

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