Customer Representative Data Entry

NICOLA HLANGA

**** **** ***** **

Dallas, TX ****7

*********.******@*****.***

Contact: 972-***-****

SUMMARY

Highly motivated and dedicated customer service agent, who excels at prioritizing and completing tasks with full utilization of time and resources.

AREAS OF EXPERTISE

●Customer Satisfaction & Retention

●spreadsheet and database programs

●Ability to work independently and in a team

●Purchasing,Shipping and Receiving Operation

●Data Entry

●Microsoft office suite

●Multi-tasking

Problem Resolution

PROFESSIONAL EXPERIENCE

Mortgage Loan Concierge Plano, Texas November 2015 to June 2017

Customer Representative

●Assisted customers with pre-applications for refinance, purchase or home equity loans

●Handled high call volume on a daily basis. Inbound and outbound

●Counsel customers and offer additional service packages or options

Convergys - Dallas, Texas

Customer service rep / dispatch agent February 2017 to January 2019

●Handled inbound calls for dispatch on alarm system.

●Handled outbound calls to the response teams alarm dispatches

●Provided great customer service by educating customers on the benefits of their account.

EDUCATION

RICHLAND COLLEGE, Richardson, Texas June 2015 to Present

Associate’s Degree in Business

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