Data Entry Specialist
Resume:
CHERIE MCCORMICK
GEORGETOWN TX *****
******.*********@****.*** 512-***-****
PROFESSIONAL SUMMARY
Dynamic, highly organized, data entry specialist looking to work *remotely with little to no phone work* with an organization where proficiency and acute attention to detail will be fully utilized.
TRANSFERABLE SKILLS
Proficiency in MS Office and Google Office Apps, specifically Word and Excel, Docs and Sheets respectively Typing Speed: 50-55 WPM Computer Support Strong attention to detail Strong Data Entry Team player Flexible Able to work independently Tech Savvy Motivated Self-Disciplined Reliable Proactive Purchase Orders Excellent Verbal and Written Communication Skills Critical Thinking Skills Flexibility to Prioritize Tasks Familiar with both Windows and iOS Familiar with Microsoft Teams and Slack
EDUCATION
Mt. Greylock Regional High School Diploma May 1980
Self-Taught in Microsoft Office Suite since 1998 and Google Office Suite since 2010
Ultimate Medical Academy Associates Degree Healthcare Technology & Systems December 2018 GPA 3.16
Ultimate Medical Academy Diploma Medical Billing & Coding May 2020 GPA 3.44
PROFESSIONAL EXPERIENCE
Robert Half International (NeighborWorks New Horizons) Remote Position
January 24, 2022 – October 2022 Case Auditor
Supplies policies and procedures to determine eligibility of apartment/home renters applying for the state Rental Assistance Program.
The Intake Analyst uses a web-based client management system to review applications and supporting documentation (Yardy software).
Ensures program administration and compliance of the Emergency Rental Assistance program through document review/approval, troubleshooting of issues and problem-solving, system updating, rental assistance payment processing, and reporting.
Effectively and professionally communicates with applicants, loan servicers and other parties regarding program requirements and missing documentation or clarifications throughout the application review process.
Data Entry – Customer Service – Microsoft Excel – Microsoft Word
Robert Half International (Cohn Reznick, LLP) Remote Position
April 26, 2021 – August 13, 2021 Intake Analyst
Supplied policies and procedures to determine eligibility of apartment/home renters applying for the state Rental Assistance Program.
The Intake Analyst used a web-based client management system to review applications and supporting documentation (Neighborly software).
Ensured program administration and compliance of the Emergency Rental Assistance program through document review/approval, troubleshooting of issues and problem-solving, system updating, rental assistance payment processing, and reporting.
Effectively and professionally communicated with applicants, loan servicers and other parties regarding program requirements and missing documentation or clarifications throughout the application review process.
Conduent (Humana) Remote Position
April 2020 – May 2020 Healthcare Data Entry Associate I
Receives documents from both electronic and hard copy form for processing.
Sorts images, documents, files, and archives by form type.
Identifies documents and their purpose, creating a database of information.
Classifies documents based on contract requirements.
Captures information based on client requirements
Verifies data from automated data extraction tools.
•Ensures transmission of processed data to appropriate next level.
Aerotek (Flex) Austin, TX 78759
October 2019 – January 2020 Pack & Ship Line Worker
Pick, label, and pack orders for shipment
Work from traveler to pull required items
Use checklist by use of AI as items are pulled to ensure kit accuracy
Accumulate orders, report shortages and transport completed orders to distribution point or staging area
Aerotek (Flex) Austin, TX 78759
April 2018 – October 2019 Computer Test Technician
Set up and operate a wide variety of standard tests, including SFT, Array, and BIOS setup
Comply with test procedures and specifications to perform tests on systems and product components.
Troubleshoot, verify, and analyze test results so that the product’s performance complies with test requirements, and that the quality of the product is assured.
Determine when rework is necessary to ensure product compliance with specifications.
Work from a variety of documents including test specifications, block diagrams, schematics, etc.
Periodically review all process specifications to determine if they accurately reflect the process requirements and test techniques.
Medix Staffing Solutions (Cigna) Austin, TX
July 2017 – September 2017 Health Insurance Data Entry Operator
Verify entered data by reviewing, correcting, deleting, or re-entering data; purge files to eliminate the duplication of data
Enter the application benefits, apply the funds, and send/call on the request for more information inquiries.
Maintain customer confidence and protect operations by keeping information confidential.
Accomplish department and organization mission by completing related results as needed.
Become familiar with policies, products, and procedures, as well as the business and organization.
Evaluate applicant’s medical history, height, and weight, making sure they are in accordance with departmental and company guidelines and standards.
Conduent (Apple) Remote Position
June 2017 – July 2017 AOS Specialist (Remote Position)
Navigate through multiple computer applications with speed and accuracy.
Work with customers to resolve inquiries.
Provide troubleshooting assistance to customers.
Accept and implement coaching and feedback to achieve individual and team performance goals.
Maintain a high level of world class customer service/professionalism to a wide range of customers.
Recommend products that best suit the customer.
Media Riders Staffing (Xerox Corporation) – Austin, TX
December 2013 – January 2015 Data Entry / Mailroom Processing Clerk
Heavy data entry support, performed clerical and administrative duties
Operated a variety of high-level mail equipment: mail inserters and sorters
Performed production mail labeling and mail merge
Provided mailing address cleanup services
Receive, sort and process mail documents, packages, and supplies.
Perform quality checks on outbound mail
Adhered to policies, procedures, and guidelines, and handled confidential information
Spherion Staffing Services (Blizzard Entertainment) – Austin, TX
September 2010 – February 2011 In-Game Customer Support
Provide exceptional in-game support and customer service for Blizzard Entertainment, specifically to help launch the new “Cataclysm” expansion of their epic MMO game “World of Warcraft”.
Provide first contact resolution of customer issues via chat and email
Deliver timely and accurate responses to customer questions and requests
Maintain productivity that meet or exceed departmental goals
Display a professional, positive, and enthusiastic demeanor to other employees and customers
Provide proactive customer communication via chat or email when necessary
Maintain security and confidentiality of internal information and customer/account information
Respond to general customer inquiries
Investigate reports of player harassment or inappropriate behavior
Escalate and communicate any customer well-being issues
Contact this candidate