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Package Handler Customer Service

Washington, DC
November 22, 2022

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Isaiah Wade

**** ******* ****

District Heights, MD, 20747



Ups - Preload

****- *******

●Handle packages in accordance with product handling procedures.

●prepare and and organize package cars for the drivers

●Load 3-4 trucks each day.

●Using a scanner to check the contents and condition of packages, especially for shipments through air

●Help sort packages to specific truck load.

●Inspect packages, ensure they are not damaged.

●Stack packages on feed conveyor to ensure a continual flow

●Load packages on trucks in numeric order

Home Depot - GENERAL OFFICE ASSOCIATE 2022- Current

●Monitor and maintain office supplies inventory

●Maintain a safe and secure working environment

●Troubleshoot the computers in the office to get them to work

●Create folders and shortcuts to the file that were saved on the computer

●Ensure all merchandise was properly tracked and routed inside warehouse

●Keep track of the trucks that are on route to customers

●Contact customer after deliveries and get feedback about the delivery that took place

●Reschedule customers for home delivers

●Supervise shipping and receiving operations

●Revamped safety procedures to reduce workplace incidents.

●Oversee inventory counts and resolve discrepancies.

T-mobile - Mobile Expert 2020 - 2022

●Ask personalized questions and identified products that matched customer needs

●Sustain ongoing customer relationships by building rapport and trust

●Deliver results by meeting monthly sales goals in a minimum of 5 out of 7 categories including handset and tablet service and devices, device protection, accessories and extra features

●Troubleshoot and resolve problems related to devices and account services

●Maintain weekly and monthly ongoing training in the areas of sales, customer services, operations and policy

●Operate and reconcile cash registers and credit machines and prepared opening and closing deposits

●Display exemplary customer service during difficult interactions by employing empathy, a positive attitude, and focusing on solution

Elizabeth City State University Chancellor Office - Office Manager 2019 - 2020

●Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers.

●Overseeing general office operation

●Allocate available resources to enable successful task performance

●Design and implement filing systems

●Ensure filing systems are maintained and current

●Prepare operational reports and schedules to ensure efficiency

●Coordinate schedules, appointments and bookings

●Monitor and maintain office supplies inventory

●Maintain a safe and secure working environment

●Troubleshoot the computers in the office to get them to work

●Create folders and shortcuts to the file that were saved on the computer

UPS - Package Handler 2018-2019

●Loading and unloading delivery trucks as they arrive and prepare for departure from the processing center.

●Operate a wide variety of mechanized equipment to assist with larger package movement.

●Adhere to company safe package handling standards at all times.

●Always follow proper postal routing guidelines.

●Operate mechanical equipment to move larger package shipments.

Pleasant Homes Community Center - Seat Pleasant, MD July 2017 – August 2018

●Organizing groups and instructing campers.

●Working with other counselors to plan various activities.

●Delegating tasks and drawing up rosters.

●Assisting with a range of administrative duties.

●Encouraging and inspiring campers.

●Assisting with conflict resolution.

●Working with counselors and campers to organize social events.

●Ensuring campers learn in a safe, fun, and stimulating environment.

●Setting a good example for campers and staff.

●Leader of Group Activities,

●40 hours/week

●Tutored elementary school children

●Develop workshops that taught valuable life skills

●Ensured a safe and clean environment

●Answered telephones and provided information to callers and/or parents


Elizabeth City State University, Elizabeth City, NC Expected Graduation:May 2023

Bachelor of Computer Science


GPA- 2.5


Proficient in math

Python Programming

Problem solving

Microsoft Word

IT Troubleshooting

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