Service Representative Front Desk

Ajayi Oluwabunmi Esther

Customer Service Representative

**************@*****.*** linkedin.com/in/oluwabunmi-ajayi-2bb16b15b EMPLOYMENT HISTORY

Virtual Executive Assistant

Piletech Limited

**/**** - 03/2022,

A conglomerate of a Civil Engineering and Oil&Gas company that specializes in piling, construction, and oil production Scheduled meetings for managers

Booked travels and accommodations

Used Microsoft PowerPoint to create presentations

Entered and organized data with spreadsheets

Typed and filed documents

Customer Service Representative

Ideal Consultant Enterprise

04/2017 - 12/2020,

Consultant for business and academic reports

Handled calls, e-mails, live chats, and face-to-face customer complaints/requests

Followed up on customer complaints/requests

Identified suitable products for customers

Gathered information and data for analysis

Used Zendesk to personalize customer relationship

Front Desk Officer (Intern)

Bukfem Automobiles

01/2015 - 02/2016,

A store for sales of cars, motorbikes, and tricycles at retail level Greeted and welcomed guests

kept the front desk clean and presentable

Received all incoming calls and forwarded them to

appropriate department

EDUCATION

B.A English Language and Literary Studies

Lead City University

09/2016 - 12/2020,

SKILLS

Microsoft Office Suites Zendesk

Agile CRM Hubspot Multilingualism

Interpersonal communication skills

Timeliness Flexibility

Stress & Time management

COURSES & CERTIFICATIONS

Business-to-Business Sales

Business-to-Customer Online Sales

CPD Customer Services

Customer Advocacy

Customer Relationship Management

Google Project Management

IT Service Desk - Foundation

LANGUAGES

English Language

Native or Bilingual

Proficiency

French

Full Professional Proficiency

Yoruba

Native or Bilingual

Proficiency

HOBBIES

Gaming Reading fictional stories

Researching Travelling Table Tennis

Watching movies Yoga

What I did:

What I did:

What I did:

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