Sheba Alexander

*** ******** ***, **** ******, NC 27587

Phone: 202-***-****

Email: adtnfv@r.postjobfree.com

Objective

To collaborate with a company that is accomplished already while integrating my skills with the company's structured goals. To help revitalize weak spots within the company and make them stronger and stay a positive force within the company.

Ability Summary

Ability to communicate verbally and in writing in English. Analyze issues and complete problem-solving technics. Organize projects, meetings, and plans. Learn new ideas and concepts and implement them when the time comes.

Employment History

08/2021 - 04/2022

Team Leader & Special Teams data analyze

B.C. Forward, Wake Forest, NC

My duties as a team leader included: attendance, morning meetings with the team, coaching, monitoring phone interaction between crew and members, tech issues with agents, weekly meetings with company directors, continuous training, and terminating agents that were not progressing or hitting their mark in the position.

My duties with the Special data analysis teams were: to research, study, investigate, diagnose, interpret and conclude how agents and other entities can work better to end repeat callers-at the same time, answering calls and helping members with general inquiries.

09/2020 - 04/2021

CSR for Turbo Tax & Ally Car Financing

Sykes Homes, Wake Forest, NC

Duties turbo tax included were processing tax returns for customers, problem-solving with incorrect information added to tax returns, escalation, tech support, and product installation with customers.

Duties Ally car Finance included: handling repo, deaths, financing, DMV logistic, new policies creations, exchange with dealerships, address changes, payment deferments, and payment inquiries.

04/2019 - 06/2019

CCA

USPS, DURHAM, NC

My duties were to:

Deliver mail and packages to customers

04/2017 - 12/2018

Customer Care Representative (CCR)

CONDUENT, RALEIGH, NC

My duties were to help customers with changes to medication, prior authorization, pharmacy help, overrides, escalations, and countless trainings.

01/2011 - 11/2018

Independent Contractor

Self Employed, Washington, DC

My duties consisted of data entry, money management, scheduling, handling client's needs, equipment set-ups, proofreading, caretaker, accounting, Communication director, marketing, entertainer, planner, illustrator, organizer, designer, administrative duties, developer, created estimates, advocate, provide guidance, volunteer, enforcer, and purchaser.

Education History

CompTIA A+ Training

COMNet Group

Cary, NC

Training in: Network and Software troubleshooting, Networking Technology, Hardware, Installing and Configuring Operational Systems, Virtualization, Operational Procedures, Cloud Computing, and Mobile Devices. Waiting for testing to become certified.

COMPUTER INFORMATION TECHNOLOGY

Bachelor's Degree

STRAYER UNIVERSITY, WASHINGTON D.C., DC

School started for my bachelor’s degree in the spring of 2020 and will end in five years

HRD-DSS INCOME MAINTENANCE CASRWORKER

Vocational School Certificate/License

WAKE TECH, RALEIGH, NC

By the end of this course, I will demonstrate an understanding/proficiency in entry-level skills required to be an employee of DSS. DSS and NC fast terminology, basic navigation skills in the NC fast system and work keys assessment.

Occupational Licenses, Certificates and Training

10/2022 CompTIA A+ Training

Waiting to take exam and become certified.

08/2021

Computer Security

Accenture

08/2021

Digital Age Information Age Security

Accenture

08/2021

Hacked Security

Accenture

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