Call Center Substitute Teacher

Objectives

I am seeking a position with a reputable company for full-time employment.

I am open to an entry-level position with growth potential.

Experience

March 2022- September 2022

Epperson Lagoon 31885 Overpass Rd, Wesley Chapel, FL 33545

Front House Staff Member-Seasonal

-Assist in delivering food and beverages to guests.

- Maintain a clean workstation.

-Assist in meeting the needs of our guests by providing efficient and friendly service.

-Delivering a memorable dining experience.

-Working with management to resolve customer issues as they arise.

May 2020- November 2021

Vivint 4907N 300 Provo UT 84604

Monitoring Specialist- Remote Position/Call Center

-Receive and process inbound calls in a timely fashion

-Asist Sales Representatives solve any issues regarding incorrect addresses, missing equipment and customer prequalification.

-Assist Technicians solve panel registration errors, review Tech’s task list for accuracy, and update or change customer’s information as requested.

-Review billing history through VM Ware Systems and process payments

-Review credit report for equipment loan approval and provide solutions

-Before ending call provide a Referral Code to reward customer and increase future business for Vivint

-Accurately document and update case notes per call

-Contact management thru TEAMS to inform, discuss and solve discrepancies with billing and equipment.

January 2019 -April 2019

H&R Block 2137 Collier Pkwy Land O Lakes FL 34639

Receptionist -Seasonal 813-***-****

-Provide excellent customer service to incoming clients

-Schedule clients with Tax Professional

-Maintain confidentiality of client’s file

-Call past clients to gain future appointments

-Provide exit service ensuring all needs were met

-Clean and maintain an orderly work station

August 2015- June 2016

Substitute Teacher -Pasco School Board

-Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students

-Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment

-Adapt teaching methods to fit the needs of each individual student

-Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria

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Education

Bob Hogue Real Estate School

5/2019 -8/15/2019 Completed Course

Pasco Hernando Community College

2020-Current

Wesley Chapel High School

August 2010-June 2014

Hobbies: Youth Ministry

References

Susan Myles - Global Sector Knowledge Leader at Deloitte 813 -312-7608

Diedre Cobb Roberts- USF Professor 813- 376 -3755

Theresa Portis- Registered Nurse 630-***-****

Contact this candidate