Care Representative Customer

Location:

Posted:

November 22, 2022

Salem, Al. *****

*********@*****.***

Watticia L. Martinez

Objective Obtain a position within a corporation utilizing my skills acquired through education, customer service and work experience.

Experience 2022-Current TSYS/Global Payments Columbus, GA Dispute Inbound Agent

• Initiate dispute/fraud cases

• Able to use affective and probing questioning and listening techniques to identify customers needs

• Assist with the completion of block and transfer of customers accounts 2021-2021 Sykes Deland, FL

Customer Care Representative

• Processed payments via phone for various entities

• Void/delete same day payment transactions when applicable

• Answer questions concerning payment enquiries

2010-2020 ACI Worldwide Auburn, AL

Customer Care Representative

• Processed payments via phone for various government entities

• Processed voids/submitted reversal request for payments when needed

• Submitted tickets when needed for payment research 2008-2008 GreenPoint Mortgage Columbus, GA

Financial Investigation Specialist

• Research, maintenance and correct any loan with payment application dispute and or missing funds

• Responsible for the initial setup, maintenance and deletion of accounts on automatic drafting

• Disbursed checks for payment to mortgagors and third parties Education 2004-2006 Chattahoochee Valley College. Phenix City, AL

• Received a certificate of achievement award for making the Presidents list for the spring semester of 2005

• Receive a certificate of completion in Office Administrative Technology on May 11, 2007

Interests Contemporary music, computers, reading, meeting new people and fishing