Data Entry Care Representative
Resume:
Thomas Dobrenick
Layton, Utah 84041 ********@*****.***
Summary
As a top customer service rep, I strive to help customers and consistently achieve my personal and professional goals. Throughout my career, I’ve increased productivity & average handle time. By maintaining performance standards and effectiveness, I was able to increase productivity by 80% and handle time to 96%. Also, as an experienced leader, I am able to help new agents learn and become efficient in accomplishing organizational goals. That is why I am looking to work for a company where I can build upon my skills and career in customer service.
Job Experience
Collections Specialist
Acima Credit: 13907 Minuteman Dr 5th Floor, Draper, UT 84020 Manager: Naijai 801-***-****, May 2021 - April 2022
- Collected payments on delinquent accounts. Setup repayment plans, reviewed accounts to correct discrepancies and explained to the customer the terms of the repayment plan. Responsible for documentation of collection activities and successfully helped customers with options to pay off charge off accounts. Consistently worked well with others to achieve goals. Used 10 Key Data Entry for efficient input. Used DOS.
- Set the record for the 2nd highest daily amount collected for the company.
- Ranked 1st in the nation for collections in November 2021 and 3rd in October 2021. Sales Agent
Centurylink.com: 5245 Yeager Rd, Salt Lake City, UT 84116 Team Lead: Shay 801-***-****, June 2019 - July 2020
- Effectively handled large call volumes on a regular basis. Handled multiple functions at one time which showed my ability to multitask. Used Microsoft Office. Excellent attendance and never late.
Customer Care Representative
Credit Repair.com: 2850 South Decker Lake Dr, West Valley City, UT 84119 Manager: Fonzy 833-***-****, April 2018 - May 2019
- Worked with multiple platforms at one time. Explained billing accounts, improved accuracy with attention to detail and resolved customer service problems. Took payments and adjusted accounts that were incorrect. Sales Consultant
Progrexion: 2850 South Decker Lake Dr, West Valley City, UT 84119 Team Lead: Ashley Torres: 500-***-****, January 2014 - April 2018
- Stayed current with aws and company policies. Asked open-ended questions to find the needs of the customer and create the best plan to fit their needs. Achievements:
- “Certified Mentor” Center Partners, July 2010
- “Certificate of Learning” T-Mobile Turbo Charge, Center Partners, January 2004
- “Dallas Top Gun” Center Partners, June 2003
- High School Diploma - Hoffman Estates, IL
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