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Ramp Agent Service

Location:
Addis Ababa, Ethiopia
Posted:
November 22, 2022

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Resume:

WORK EXPERIENCE

General Manager

Douglas Travel Agency [ 11/10/2016 – Current ]

City: Addis Ababa

Country: Ethiopia

Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business.

Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with more than 6 years of experience focused on increase flight reservation and customer relations.

Station Representative

Air China [ 11/12/2015 – 30/09/2016 ]

City: Addis Ababa

Country: Ethiopia

Initialize the flight and arrange all the essential activities as per check list before the flight date. Checking the complaint system and make solving if any complain arise from any internal or external customer. Coordinating the passenger check in counter and gate activities. Verified passenger identity fiction (passports), enforced security measures and protected sensitive Airport zones during aircraft boarding & deplaning

Airport Senior Ground Handling Agent

International Cargo & Aviation Service (ICAS) [ 12/01/2015 – 10/12/2015 ] City: Addis Ababa

Country: Ethiopia

Coordinating the passenger check in counter and gate activities. Verified passenger identity fiction (passports), enforced security measures and protected sensitive Airport zones during aircraft boarding & deplaning.

Aided Qatar Airways and Kenya Airways customers with special needs Accountant

Concord International Hotel [ 05/09/2013 – 14/11/2014 ] City: Manama

Country: Bahrain

Analyze financial information detailing assets, liabilities, and capital, and prepare balance sheets, profit and loss statements, daily and monthly sales & expense reports and other reports to summarize Current and projected company financial position.

DAGNE ASSEFA ALEMU

Nationality: Ethiopian

Date of birth: 22/04/1987

Gender: Male

+251-*********

Email address: adtnd0@r.postjobfree.com

Address: Addis Ababa Ethiopia, 41011 ADD (Ethiopia) English

LISTENING C1 READING C2 WRITING C2

SPOKEN PRODUCTION C2 SPOKEN INTERACTION C1

Airport Customer Service Agent

Gulf Air [ 02/2011 – 31/08/2013 ]

City: Addis Ababa

Country: Ethiopia

Assisted passengers with check-in procedures, including tickets sales & changes, Create and booked Reservations checked in luggage and issued boarding passes. Verified travel agencies ticket sales including passenger visa/entry status for destination countries. Communicate with relative departments and sections in order not to delay the flight time Airport Ramp Agent

Ethiopian Airlines [ 26/12/2009 – 14/11/2010 ]

City: Addis Ababa

Country: Ethiopia

Facilitate ramp activities for smooth and on time loading and unloading activities of passengers and checked in baggage and Connecting transit cargo and baggage.

Communicate with relative departments and sections in order not to delay the flight time. EDUCATION AND TRAINING

BA Degree in Management

Arba Minch University [ 26/12/2006 – 11/07/2009 ]

Address: Ethiopia Arba Minch, 21 Arba Minch (Ethiopia) https://www.amu.edu.et/

Diploma in Aviation Marketing Service

Ethiopian Airlines Aviation Academy [ 26/12/2009 – 26/04/2010 ] Address: Addis Ababa Ethiopia, 1755 Addis Ababa (Ethiopia) https://www.ethiopianairlines.com/

Masters in Tourism Management

Addis Ababa University [ 18/10/2018 – Current ]

Address: Addis Ababa Ethiopia, 1176 Addis Ababa

http://aau.edu.et

LANGUAGE SKILLS

Mother tongue(s): Amharic Guragigna

Other language(s):

DIGITAL SKILLS

Microsoft Word / Microsoft Powerpoint / Social Media / Facebook / Microsoft Office / Google Docs / Zoom

/ LinkedIn / Written and Verbal skills / Internet user / Gmail Skills

Organizational and planning skills / Team-work oriented / Good listener and communicator / Decision-making / M otivated / Responsibility / Presenting / Reliability / Creativity



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