Ramp Agent Service
Resume:
WORK EXPERIENCE
General Manager
Douglas Travel Agency [ 11/10/2016 – Current ]
City: Addis Ababa
Country: Ethiopia
Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business.
Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with more than 6 years of experience focused on increase flight reservation and customer relations.
Station Representative
Air China [ 11/12/2015 – 30/09/2016 ]
City: Addis Ababa
Country: Ethiopia
Initialize the flight and arrange all the essential activities as per check list before the flight date. Checking the complaint system and make solving if any complain arise from any internal or external customer. Coordinating the passenger check in counter and gate activities. Verified passenger identity fiction (passports), enforced security measures and protected sensitive Airport zones during aircraft boarding & deplaning
Airport Senior Ground Handling Agent
International Cargo & Aviation Service (ICAS) [ 12/01/2015 – 10/12/2015 ] City: Addis Ababa
Country: Ethiopia
Coordinating the passenger check in counter and gate activities. Verified passenger identity fiction (passports), enforced security measures and protected sensitive Airport zones during aircraft boarding & deplaning.
Aided Qatar Airways and Kenya Airways customers with special needs Accountant
Concord International Hotel [ 05/09/2013 – 14/11/2014 ] City: Manama
Country: Bahrain
Analyze financial information detailing assets, liabilities, and capital, and prepare balance sheets, profit and loss statements, daily and monthly sales & expense reports and other reports to summarize Current and projected company financial position.
DAGNE ASSEFA ALEMU
Nationality: Ethiopian
Date of birth: 22/04/1987
Gender: Male
Email address: *****.*****@*******.***
Address: Addis Ababa Ethiopia, 41011 ADD (Ethiopia) English
LISTENING C1 READING C2 WRITING C2
SPOKEN PRODUCTION C2 SPOKEN INTERACTION C1
Airport Customer Service Agent
Gulf Air [ 02/2011 – 31/08/2013 ]
City: Addis Ababa
Country: Ethiopia
Assisted passengers with check-in procedures, including tickets sales & changes, Create and booked Reservations checked in luggage and issued boarding passes. Verified travel agencies ticket sales including passenger visa/entry status for destination countries. Communicate with relative departments and sections in order not to delay the flight time Airport Ramp Agent
Ethiopian Airlines [ 26/12/2009 – 14/11/2010 ]
City: Addis Ababa
Country: Ethiopia
Facilitate ramp activities for smooth and on time loading and unloading activities of passengers and checked in baggage and Connecting transit cargo and baggage.
Communicate with relative departments and sections in order not to delay the flight time. EDUCATION AND TRAINING
BA Degree in Management
Arba Minch University [ 26/12/2006 – 11/07/2009 ]
Address: Ethiopia Arba Minch, 21 Arba Minch (Ethiopia) https://www.amu.edu.et/
Diploma in Aviation Marketing Service
Ethiopian Airlines Aviation Academy [ 26/12/2009 – 26/04/2010 ] Address: Addis Ababa Ethiopia, 1755 Addis Ababa (Ethiopia) https://www.ethiopianairlines.com/
Masters in Tourism Management
Addis Ababa University [ 18/10/2018 – Current ]
Address: Addis Ababa Ethiopia, 1176 Addis Ababa
http://aau.edu.et
LANGUAGE SKILLS
Mother tongue(s): Amharic Guragigna
Other language(s):
DIGITAL SKILLS
Microsoft Word / Microsoft Powerpoint / Social Media / Facebook / Microsoft Office / Google Docs / Zoom
/ LinkedIn / Written and Verbal skills / Internet user / Gmail Skills
Organizational and planning skills / Team-work oriented / Good listener and communicator / Decision-making / M otivated / Responsibility / Presenting / Reliability / Creativity
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