Customer Representative Service

SKILLS:

●Advanced Written, Verbal and Interpersonal Communication

●Basic Web Design(HTML/CSS/JavaScript)

●Time Management

●Developing rapport with coworkers

●Detail Oriented

●Coordinating and Planning tasks

●Trillingual (English, Somali, and Arabic)

Problem Solving

WORK EXPERIENCE:

Teleperformance Aug 2020 - Nov 2022

Customer Service Supervisor

●Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

●Calmly attempt to resolve and de-escalate any issues

●Escalate interactions when necessary and appropriate

Cigna Mar 2019 – Aug 2020

Administrative Data Entry Supervisor

●Manage PDM operations overseeing Provider Data Senior Associates to monitor production, quality, timeliness, and procedural compliance

●Responsible for analyzing PDM issues. Working with the managers of those markets as well as Network Operations, Claims, and Configuration to assess root cause and remediation.

●Address staff concerns related to day-to-day operational, system, customer service, quality, and professional issues.

Spaulding Decon, LLC Feb 2018 - Jan 2019

Office Administrator

Microsoft Sept 2017 - Feb 2018

Product Advisor

●Cultivating SMB/EDU relationships with customers and organizations while helping discover Cloud solutions through generating business leads.

●Training/coaching teammates on gaming/Xbox products, accessories, and consoles.

●Held trainings and teachings on Microsoft Office Products(Word,Excel, Powerpoint, Access, and Sharepoint)

TECHNOLOGY SKILLS:

Remote Collaboration Tools: Zoom, Google Chat, Hangouts, Slack, GOTOMeeting, and Microsoft Teams.

Document Software: Microsoft Office (Word, Excel, and Powerpoint) and Google Suite (Docs, Sheets, and Slides)

EDUCATION:

Seattle Pacific University

2019- In progress, Washington

South Seattle Community College

2019, Washington

Highline High School

2019, Washington

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