Sales Associate Customer Service

Naga Siva Rani.G

Phone: (M) 682-***-****

Email: ********@*****.*** / ******************@*****.***

City: McKinney State: Texas

~ SALES & MARKETING / BUSINESS DEVELOPMENT / CUSTOMER RELATIONSHIP MANAGEMENT – 13 YEARS plus 1 experience in healthcare in CMU.

In quest of a challenging position in an organization that offers me generous opportunities to explore & outshine while accomplishing personal, professional as well as organizational goals CAREER PROFILE

A qualified and a seasoned MBA (International Business Management) with B.A (Politics, Public Administration & Sociology) Professional offering 13 years of rich experience in the field of Sales, Marketing, Business Development, Customer Relationship Management, Audit, Possessing management style with a record of building effective Sales. Proficient at working in multicultural environments in UK & India in 5 states, with understanding & exploring for new challenges. Currently working with Baylor Scott & White Health and thriving to take new opportunity to keep in a position to make myself as a worth full employee and work for the companies’ vision.

Demonstrated ability in Sales, Business Development, Marketing, Training, Conducting Disciplinary actions Store Management and opening new stores.

A proactive leader and planner with a solid track record of maintaining 0 complaint stores and following retail policies to build customer relations and bring efficiency and quality in the service on behalf of the company.

Excel in devising and implementing strategies to ensure smooth business operations, attainment of top- line/ bottom-line, promotion of products and achievement of business goals

Expertise in creating innovative approaches that drive profitable revenue growth with our existing partners and through potential future alliances

Outstanding success in building and maintaining relationships with key corporate decision makers, establishing large volumes, high profit accounts with excellent levels of retention and loyalty

Skilled in managing teams to work in sync with corporate set parameters & motivating them for achieving business goals

Exceptionally well organized with a track record that demonstrates self-motivation, creativity and initiatives to achieve both personal and corporate goals KEY STRENGTH AREAS

Sales & Marketing

Business Development

Store Management

Counseling & closing deals

Strategic Planning

Reaching Targets

Customer Relationship Management

Code of conduct & Disciplinary

EKG Interpretation/Care View

Team Management & Training

Executive Leadership

Customer Coordination

Store Audit

Bakery Management.

SUMMARY OF SKILLS

Unique blend of exceptional Sales & Marketing skills, combined with solid business management

Well-rounded and highly experienced in Marketing Management, Strategic Business Development, Product Management, and Relationship Building with an excellent track record of increasing business volume.

Demonstrated success in streamlining existing business operations

Excellent track record of increasing business volume whilst developing relations that generate Cost Savings and streamline business processes

Drive an organization forward through concrete action, building skills and selling value add that increases perceived value of products and services, sound relationship building, negotiation skills.

Ability to add instant credibility through the professionalism and command of the market and products

Solid professional standards; excellent track record of dependability; maintain focus on achieving results while formulating and implementing solutions to meet a diversity of needs.

Driven by desire to succeed; proven skills in managing strategic marketing initiatives to create and sustain brand positioning

Well versed in managing, motivating and leading teams towards running successful business process operations

PROFESSIONAL CONTOUR

Baylor Scott & White Health

Monitor /Care view Technician (CMU) (Dec’2021– Present) Key Deliverables:

Promoting the mission, vision, and values of the organization. Interact professionally with patient/family and provides explanations and verbal reassurance as necessary. Accessing the Epic and admitting the patients on the tele monitors.

Providing advanced ECG while concentrating on monitoring patient status through assessment of ECG strips and arrhythmia interpretation. Have the Knowledge of anatomy and physiology of the heart in relation to waves, complexes, time and voltage as shown through the conduction system and strip interpretation. Demonstrate an ability to be flexible, organized and function under stressful situations

Communicate appropriately and clearly to charge nurse, co-workers and physicians. Enter and verify orders in the computer system. Treat patients and families with respect and dignity.

Maintaining a good working relationship both within the department and with other departments. Answer telephone/intercom in a polite manner and communicates information to the appropriate personnel/family. Managing and operating equipment safely and correctly. Monitoring the patients in the care view to prevent the fall risk.

City Hospital at White Rock

Monitor Technician (May 2021– Dec 2021)

Key Deliverables:

Monitored, recorded, interpreted, and documented the electrocardiograph tracings of patients on telemetry monitors. As Monitor Technician I used to recognize and report arrhythmias to medical/nursing staff. Used to operate complex cardiac monitoring systems, including ECG rhythm screens, computerized dysrhythmia detection system, and rhythm printers.

Have the ability to set priorities, used to take critical decisions, and respond quickly to emergencies. Used to handle difficult situations involving patients, physicians, or others in a professional manner

I used to Observe and document ECG monitors according to established guidelines and reported to appropriate staff the necessary information such as patient name, room number, cardiac rhythm, dysrhythmia, and/or life-threatening situations. Used to maintain equipment and monitors (including proper cleaning) and reported any malfunctions to the appropriate Biomed individual. Set up central station and monitors, including alarms, troubleshooting for false alarms, and improper lead placement. Nordstrom

Service Experience Team (Jun’2019 – 2021)

Present)

Key Deliverables:

Entrusted with confidential customer information, including customer accounts and personal data

Performed cash room duties and including disbursing and collecting cash at the beginning and end of the working day. Offered exceptional service to differentiate and promote the company image. Trained newcomers on systems and updates including order manager, Personal book and Order Manager and POS transfers.

Stepped into both cashier and assist customers during times of increased traffic. Increased number of customer accounts generated from focus departments. Operating curbside returns and pickups. Closing store duties.

Macy’s

Sales Associate (Jun’2019 – Dec 2019)

Key Deliverables:

Primarily assist customers, key responsibilities include greeting patrons, providing product knowledge, directing customers to fitting room. Helping in pick up items to ringing up the purchases. Ability to use cash registers and be able to process transactions. Responsible to keep the track of all the money inside. Following the display standards as per the store monogram and keep the work area presentable. Teamwork plays a vital role in this job. Handling Successful return transactions by following the return policies. Ringing up the BOPS orders is the part of the job. Achievements:

Magic star in the second month. Used to train the team as a trainer for newcomers Within 4th month become Brand Ambassador of the year.

Used to train the team as a trainer for newcomers Reliance Retail Ltd (Cash & Carry)

Customer Relationship Manager for South & East Region (Oct’15 – May2018) Key Deliverables:

Implement customer experience improvements in 3-locations, sales improvement in HORECA department in the cluster (7-stores in south-east region). I have developed many new starters and have had a few promoted and moved on to bigger and better things

Root out inefficiencies, incorrect procedures and detrimental practices to turn around falling customer base in the store of cash & carry. Grew repeat business and improved customer satisfaction survey results by solving the complaints raised online and in the store

Selecting the staff, orienting, training, assigning the task, counseling and disciplining employees while conducting WWM (women welfare meeting); communicating job expectations; planning, monitoring, appraising, and reviewing job contributions

Responsible for smooth managing of inventory, in-stock position, pricing (VM), Display standards, sampling activities, team management. Along with trolley management, bakery management, delivery services, return goods services are the duties as a relationship manager for successful store running. Tying up the deals with the small outlets for both Kirana and bakery and make sure delivery services are maintained as per the company procedures

Involve to do store wise audits on Customer Relationship departments at Vijayawada, Guntur, Bangalore & other stores on Monthly telephone follow-ups Anoo’s (Obesity & Electrolysis Pvt Limited)

Business Development Manager & Counselor, Tirupati, India (Jun’14

–Sep’15)

Key Deliverables:

Was the one responsible in managing the overall functioning and day to day operations of the branch also ensure maximum profitability. Is responsible to meet the store targets. Recruiting employees for the branch and train. Used to delegate the responsibilities to the team as per their specializations and extract best out of them. Was responsible for the store presentation for the customer’s convenience by proper merchandising and maintaining display standards, also for the store assets.

Organizing weekly TV shows and interviews with our satisfied customers and director for promoting our packages and services. Make sure that sufficient inventory is available at the store to avoid being out of stock. Handling cash of the branch and collating daily sales as well as other necessary reports.

Personal growth while supporting company goals, missions, and vision. Sound leadership for the branch.

Gala Coral Marble Arch

Deputy Manager, London, U.K (Feb’10 –

Aug’13)

Key Deliverables:

As a manager along with my team, pride ourselves on the service and standards we used to provide to our customers. Delivering consistently exceptional customer service and ensuring a great customer journey.

Used to train my team to deliver highest standard of customer service, personal standards and work as part of a team to support delivery of sales targets and promotional activity, contributing to a safe and enjoyable environment.

Maintaining high shop standards, taking pride in the shop and adhering to company uniform policy. Ensuring the branch is clean and maintained tidy is completed at regular interviews all the time.

Maintaining the knowledge of the company’s product offering at all times to enable confident interactions with customers. Being enthusiastic and engaging with our customers so that we are providing them with the best possible service and standards for every visit. Achievements:

In 2012 with Gala Corals was selected by my area manager after several achievement’s in Mistry shop visits from 2010-2012, as Deputy to Edgware branch for a project of six months to open new branch and get license in the very terrible criminal area. Only when I satisfy government rules and achieve 100% in all official visits. The hardest part of the job and challenge was the pressure of compliance and pressure of the government i.e. The THINK 21 policy and responsible gambling requirements were we always have to be on our guard and achieved.

Upper Crust (S S P) Waterloo

Senior Sales Executive, London, U.K (Aug’08 – Feb’10) Key Deliverables:

Was responsible in ensuring great smile on every customer face. Strictly has to follow the “SMART” policy (smile, manage, assist, resolve, thank). Used to have an eye for detail and be able to work under pressure. As senior executive used to take responsibility for monitoring newly recruited members of the sales team or representatives are under-performing

Used to work on shift with the team to create a positive and engaging atmosphere to bring the best out of your team. Also play an important role in the day to day running of the business supporting the management team with opening and closing and some financial aspects of the unit. Ensure best brand practice is followed and make sure providing a safe and clean environment for our customers and team. Achievements:

Used to score highest during regular mystery visits. A global audit for all the stores in Waterloo station was performed by Global Standards in 2010 and outlets that fail to achieve more than 75% will be closed. At that time, I achieved 100% which was great encouragement step to stick to retail. CREDENTIALS

CNA: (Affiliated with Texas workforce commission) USA 2021 EKG: (Affiliated with Texas Workforce Commission) USA 2021 CPR: (Affiliated with American Heart Association) USA2021 MBA. (International Business Management) from University of Sunderland, UK 2010 AACSB Accredited MBA)

PGDMBS (Strategic & Marketing) from Ethames Graduate School London 2008 BA (Politics, Public Administration & Sociology) from Andhra University, India 2006

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