Billing Manager
Resume:
Donna Cizunas
Burnet, TX *****
************@*****.***
PROFILE
Highly trained and motivated business professional specializing in Accounting Management and Financial Analysis. With over 25 years of experience in Logistics, Freight Forwarding and the Custom Broker Industry, I have ultimately gained financial expertise in Accounts Receivable, Accounts Payable, Carrier Contracts and Customer Rate Portals. I consistently apply my advanced knowledge to exceed business goals and optimize profit. EMPLOYMENT HISTORY
Jas Forwarding- Billing Manager Ladson, SC: February 2020 - PRESENT
• Created a dedicated Invoicing Team of 6 for Jas's Charleston import department.
• Implemented and monitored KPI's to increase productivity, ultimately improving DSO from 73 to 41.5 days.
• Insured customer SOP requirements were met by improving current policies for large global customers.
• Resolved customer service related issues in a professional and timely manner to ensure the code of conduct and core values were always upheld.
• Ensured 100% invoicing was completed within KPIs.
• Ensured invoice accuracy for quick and timely customer payments.
• Sent customer statements and issued customer inquiries.
• Audited variance reports and payment company rejections. Knights Printing and Graphics — Finance Manager North Charleston, SC: FEB 2020 - FEB 2021
• Issue invoices using QuickBooks and Bill.com to ensure profitability.
• Implement customer statements and collection processes while analyzing current issues for corrections and process improvements.
• Enter all Accounts Payable into QuickBooks and schedule payments within payment terms.
• Reduced Accounts Receivable outstanding by 50% in the >30 day, >60 day and >90 day buckets.
• Reconcile all bank accounts and manage petty cash. Panalpina Inc-Financial Analyst, Billing Supervisor MAR 2007 - OCT 2019
• Improved EBIT to 236% of the budget by analyzing carrier costs and customer rates.
• Performed audits and internal performance analyses to find gaps and implement corrective actions on negative variances, accruals and transfer files, ensuring 100% accuracy.
• Implemented an Accounts Receivable Collection improvement plan, resulting in a bad debt improvement of 90%
• Managed a dynamic team of 15, including the interviewing and hiring of strong candidates, coaching and developing of key staff, processing of biannual reviews, maintaining of paid time off and scheduled coverage and managing the biweekly payroll and management functions.
• Centralized a dedicated Invoicing Team for Panalpina's largest global customer based in Charleston, South Carolina.
• Insured customer SOP requirements were met by improving current policies for large global customers.
• Resolved customer service related issues in a professional and timely manner to ensure the code of conduct and core values were always upheld.
• Traveled domestically and abroad to ensure full alignment of customer requirements and clear invoicing procedures.
FedEx Trade Network — File Closing Specialist - WoodDale, IL: December 2002 - February 2007
• Improved the finance closing average from 65 days to 30 days.
• Coached and developed key staff for talent grooming and succession planning.
• Audited the monthly PNB report, reducing it by 200%.
• Improved DSO by 60%, resulting in a huge cash flow improvement. Resolved and corrected discrepancies with finance and overseas agents.
• Prepared SAP and operation auditing to ensure accuracy in profits for the month-end closing.
• Verified accuracy and the posting of vendor invoices, ultimately leading to a reduced average of 15 days.
SKILLS
• Proficiency in Microsoft Office including Word, Excel and PowerPoint
• Proficiency in SAP and QuickBooks
• The ability to take a department and drastically improve EBIT, DSO and OOP deviations
• A high level of both customer and vendor relationship building EDUCATION
McKissock Learning, online — Basic Appraisal Principles & Procedures, National USPAP Certification
2018
Triton College, River Grove, IL — Associates in Accounting and Business Management 1992 - 1993
Roosevelt University, Schaumburg, IL — Accounting and Business Management 1997 - 1998
AWARDS
PANALPINA. - Employee of the month, received once annually between 2011 and 2014 FEDEX -Bravo Zulo Award, received in 2004 and 2005 for exceeding expectations in our overseas offices
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